Manager, Claims Change Management & Transformation

Company: CGIC

Department: Claims

Employment Type: Regular Full-Time

Work Model: Hybrid

Language: This role operates in English.

Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Manager of Claims Change Management and Transformation you will develop change plans, manage resources and execute change strategies for complex projects that impact multiple claims disciplines. You will manage change on transformational initiatives by continuously analyzing the evolving needs of a project and applying change methodologies to improve the adoption of new initiatives. You will be responsible for leading a team of professionals in providing change support on all claims-related initiatives.

How You Will Create Impact:

• Identifying change risks, analyzing the change portfolio to avoid change saturation and developing recommendations on how to mitigate identified impacts to achieve business results.
• Engaging key stakeholders, project sponsors and management teams to communicate critical insights, change metrics, identified impacts and providing project plan updates.
• Staying abreast of emerging change trends to contribute to the advancement and maturity of change management in the claims operation.
• Driving collaboration and open communication with key stakeholders to grow the change capacity in claims and addressing escalated change concerns to maintain momentum and achieve project deliverables.
• Coaching and developing your team, recruiting and selecting talent, managing and rewarding performance, and fostering an agile culture to deliver on strategic objectives.  

How You Will Succeed:

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.  
• You foster innovation and continuous improvement with a focus on client experience.   
• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.  
• You successfully convey messages and demonstrate openness to exploring alternative points of view.  
• You use critical thinking to guide decision making and apply a strategic mindset to adjust business plans based on shifting priorities.

To Join Our Team:

• You have five years of experience in change management, with experience as a people leader.
• You have completed a post-secondary degree in a related discipline.
• You have obtained a change management certification from Prosci, the Association of Change Management Professionals (ACMP) or the Change Management Institute (CMI).
• You have advanced knowledge of change management principles, industry standards and methodologies.
• You have in-depth experience designing and delivering change strategies and plans, including defining the scope, change metrics, and executing change tactics.

What You Need To Know:

• You will travel occasionally.  
• As a leader, strict confidentiality is required with respect to sensitive matters and employees’ personal information.  

What’S In It For You?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.