Director of Product Management, Patient Experience

About The Role

OpenLoop is looking for a Director of Product Management, Patient Experience to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for leading the strategy and execution for our patient facing applications (patient intake funnel, patient portal, and upcoming customer insights portal). This role is accountable for driving product success—from vision through launch to adoption. You’ll combine strategic thinking with hands-on execution, working cross-functionally with engineering, design, marketing, sales, customer success, and implementations to deliver products that transform how patients and customers engage with healthcare. You’ll also manage and mentor a small team of product managers. 

This is a fully remote, mission-driven role for a leader who blends the scrappiness of a startup with the scalability focus of an enterprise.

What You’Ll Do:

• Own the vision, roadmap, and performance (OKRs) of patient experience products. Ensure successful launches and sustained adoption of new features and products.
• Optimize the patient intake funnel and portal to maximize conversion, engagement, and retention.
• Lead creation and launch of the customer insights portal, partnering closely with Marketing, Sales, and Implementations on go-to-market strategy and client success.
• Work across engineering, design, marketing, sales, customer success, and implementations to align priorities, deliver seamless experiences, and ensure operational readiness.
• Lead annual and quarterly planning, OKR development, and dependency alignment for all patient- and customer-facing products.
• Engage directly with patients, clients, and partners to understand needs and translate them into product opportunities.
• Define and track KPIs, analyze performance, and iterate quickly to drive measurable improvements.
• Manage and coach a team of 2 product managers, growing their skills and scaling the function as the company expands.
• Other duties as assigned.

Who You Are:

• Bachelor’s degree in Business Administration, Engineering, Computer Science or related field.
• 8+ years in product management (3+ in leadership), success in both healthtech and marketing platform SaaS is preferred. Track record of new product launches, GTM execution, and driving measurable product success.
• Proven ability to operate with scrappiness and speed, while building scalable systems and processes for long-term growth.
• Skilled at aligning diverse stakeholders, including engineering, design, marketing, sales, customer success, and implementations.
• Strong empathy for users, ability to turn insights into product direction, and comfort defining/owning KPIs.
• Experience managing and mentoring product managers, fostering accountability and growth.
• Passion for transforming patient experience and healthcare outcomes through technology.

About Openloop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

Our Company Culture

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Our Benefits

In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance, Pet insurance, and more

Sound like a good fit? We’d love to meet you.