Operations Manager - ASOS Media Group

Company Description

We’re ASOS, the online retailer for fashion lovers all around the world.

We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you’re free to be your true self without judgement, and channel your creativity into a platform used by millions.

But how are we showing up? We’re proud members of Inclusive Companies, are Disability Confident Committed and have signed the Business in the Community Race at Work Charter and we placed 8th in the Inclusive Top 50 Companies Employer list.

Everyone needs some help showing up as their best self. Let our Talent team know if you need any adjustments throughout the process in whatever way works best for you.

Job Description

ASOS Media Group is a dedicated brand partnerships team, working with our strategic brands across all ASOS audience touch points. The ASOS Media Group team has grown significantly over the last few years working directly with our partner brands, collaborating with ASOS’s design, creative, fashion, production and commercial retail teams to implement impactful, effective and strategic marketing campaigns on and off ASOS’s owned and operated properties.  

We’re looking for a strategic, and operational solutions-focused individual to help drive the success of ASOS Media Group. You will work across a diverse scope which includes; refining processes and efficiency with and managing ASOS Media Group creative solutions and studios production pipeline; Identifying and quantifying new creative solution growth initiatives; And driving yield and operational excellence. This role works cross-functionally to bring big ideas to life and deliver real impact.

The Details

Creative Solutions pipeline management

• Manage the day-to-day Studios production pipeline between AMG Partner Managers and the Studio for smooth delivery of the monthly creative solutions campaigns.
• Working closely with ASOS’s Studio to balance capacity and timelines across multiple creative solutions campaign types, aligning with ASOS Media Group allocations and production resources.
• Think creatively exploring options to keep projects moving and deliverables on track, monitoring and managing daily.

Growth and Efficiency Strategy 

• Lead and explore new creative solutions / production initiatives to devise and launch new ASOS Media Group workstreams, such as sellable Influencer marketing or new ways of working with the social team. From prioritising initiatives and assessing resources to timeline planning with Studio project managers — all with a focus on revenue growth and profitability.
• Streamline operations and programs in collaboration with cross-functional teams. Define how teams work together and build scalable processes (think automation, trackers, and tools).

AMG Alignment with ASOS Brand Marketing Team

• Keep ASOS Media Group campaign activity for partner brands in sync with the wider ASOS brand marketing team by updating and aligning with the ASOS Brand Marketing Calendar.
• Support content planning and development alongside the Marketing team — from strategy to execution. 

Operational Excellence & Governance

• Work with the finance team to review and monitor pricing, yield and sell through rates of advertising products in ASOS Media Group's ad product portfolio across ad tech and creative. solutions ad products. Quarterly reviews of ad product sell-through and utilisation.
• Regularly review creative solutions, processes, guidelines, and platforms in collaboration with Client Leads to drive efficiency, streamline operations, and reduce costs. Ensure that all change is communicated cohesively across all relevant stakeholders. 
• Oversee ASOS Media Group's ad sales Customer Relationship Management platform (Salesforce) usage across teams and channel owners.
• Continuously improve processes to drive efficiency, reduce costs, and streamline operations.
• Prioritise key projects, set timelines, and track progress to ensure delivery.

We believe being together in person helps us move faster, connect more deeply, and achieve more as a team. That’s why our approach to working together includes spending at least 5 days a week in the office. It’s a rhythm that speeds up decision-making, helps ASOSers learn from each other more quickly, and builds the kind of culture where people can grow, create, and succeed.

Qualifications

About You

• Experience in a strategy or operations role.
• Comes from a creative production background and understands how to resource and run a creative services team.
• Experience in strategic partnerships, growth marketing, or agency-side work in retail (fashion, sports, beauty, etc.) is beneficial.
• Has experience with Customer Relationship Management software (Salesforce).
• Has a track record of owning and delivering complex projects end-to-end.
• Can break down complex problems and enjoys working with data.
• Highly numerate with experience in yield management/pricing/sell through rates of advertising solutions.
• Is a multitasker who thrives in a fast-paced environment.
• Communicates clearly and confidently — both in writing and in person.
• Is highly organised with strong attention to detail.
• Brings solid analytical skills and is comfortable with tools like Excel and PowerPoint.

Additional Information

Benefits’

• Employee discount (hello ASOS discount!)
• Employee sample sales
• 25 days paid annual leave + an extra celebration day for a special moment
• Discretionary bonus scheme
• Private medical care scheme
• Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits
• Opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role.

Why take our word for it? Search #InsideASOS on our socials to see what life at ASOS is like.