Consultant, EUC & Service Desk

Company Description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Job Description

We are seeking a motivated fresh graduate or entry-level professional to join our team implementing Amazon Connect cloud contact center solutions. This role involves working closely with customers and internal teams to design, configure, and deploy contact center and AI-powered solutions, including conversational IVRs, real-time analytics, and generative AI capabilities

Key Responsibilities:

• Learn and assist in configuring Amazon Connect contact flows, routing profiles, and AI features such as sentiment analysis and call summarization
• Work with senior engineers and project managers to implement solutions tailored to customer requirements
• Support integration efforts with CRMs (e.g., Salesforce) or other business systems
• Help test, troubleshoot, and document deployments
• Communicate effectively with customers to gather requirements, provide updates, and deliver training on new features

Qualifications

Requirements:

• Fresh graduate in Computer Science, Information Systems, Engineering, or a related field
• Technical aptitude with an interest in cloud technologies and AI/GenAI solutions
• Strong communication and interpersonal skills to work with customers and stakeholders
• Willingness to learn Amazon Connect, AWS services, and customer experience best practices
• Team player mindset with proactive attitude
• Attention to detail in configuration and testing work

Preferred Qualifications:

• Exposure to contact center environments, service desk operations, or customer service through internships, part-time jobs, or school projects
• Basic understanding of AWS cloud fundamentals
• Familiarity with AI concepts such as speech recognition, sentiment analysis, or chatbot

Additional Information

We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity - and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.