Senior Service Chain Operations Manager (REF4728F)

Company Description

As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries.

DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Job Description

• Operational planning and / Strategic-conceptual specifications for the control of service provision in time / quality / costs (contract fulfillment responsibility)
• Manage multiple Service Chains for the customer incl. associated costs. In Concrete to have understanding of SC-OPM activities and acting partial as SC-OPM
• Take accountability for E2E customer delivery
• Ensure the quality of services delivered to the customer
• Work closely with the portfolio owner to optimize service delivery.
• Provides solution approval (costing and TT approach) within deals
• Accountable for Customer-impacting projects, including T&T
• In cooperation with Deliveries, agreement on efficiency improvement measures / Conceptual collaboration with the management of the Deliveries to increase efficiency
• Escalation management / take MoD actions in the year
• Quality Monitoring at Delivery unit level
• Regular communication with the delivery as well as with suppliers on performance and quality and communication with the customer with a technical focus
• Technical management and coordination of interdisciplinary project teams – also on an international level
• Internal and external contacts at top management level
• Development of global conceptual and interdisciplinary cooperation strategies (national and international)

Qualifications

• Fluent written and spoken German and English
• Understanding about PortFolio items
• Technical understanding about Cloud and its service in specfic DSM
• Experience in managing a team with an international background
• Detailed and proven expertise in the area of billing, preferably the T-Systems solution
• Good networking in the cloud services and/or public cloud community
• Extensive experience with business processes and their analysis
• Strong technical leadership and methodological skills paired with an analytical, solution-oriented approach
• Basic understanding of employee motivation
• Very good presentation skills and confidence
• A high level of communication skills and customer orientation is required
• Confident and self-assured demeanor when dealing with internal and external contacts
• High level of commitment, flexibility and resilience as well as creativity and inventiveness
• Very high resilience and adaptability to dynamically changing processes (startup mentality)
• Willingness to travel nationally and internationally
• Agile methodological and tool skills
• Outward-looking mindset

Additional Information

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.