Customer Experience Specialist

Job Description

As a Customer Experience Specialist at SIXT, you will be the face of our brand, providing world-class service to our customers while ensuring a seamless rental experience. You will play a key role in creating a positive first impression and delivering premium mobility solutions tailored to each customer’s needs. 

Your Role At Sixt

• You respond to all inbound contacts within established service levels, ensuring a premium customer experience 
• You assist customers in selecting the ideal vehicle for their rental needs while recommending SIXT products that enhance and add value to their overall rental experience 
• You utilize active listening, sound judgment, and effective de-escalation techniques to resolve customer complaints, concerns, or billing issues efficiently 
• You partner with global departments to address customer requests and deliver the most effective solutions 
• You offer guidance and support to customers on billing inquiries, service complaints, and general assistance needs 
• You consistently meet or exceed performance and quality standards in customer interactions 

Your Skills Matter

• Education You have a High School diploma or equivalent; Associate degree preferred 
• Experience You have 2-3 years of experience in customer service, with a focus on problem resolution and de-escalation 
• Technical Proficiency You are proficient in Microsoft Office Applications, CRM tools, and ability to handle high call volumes while maintaining quality service 
• Soft Skills You demonstrate strong organizational skills, verbal and written communication, ability to multitask, stay organized, and manage time effectively 
• Commitment to Excellence You are success-oriented and willing to take on multiple tasks    

What We Offer

• Comprehensive Health & Insurance Access healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401k retirement plan 
• Paid Time Off & Sick Leave Benefit from PTO, sick leave, and a healthy work-life balance 
• Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees 
• Additional Perks Experience the advantages of working in a cutting-edge office in Downtown Tulsa, free parking and ample opportunities for professional advancement  

Additional Information

About Us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!