Business Automation Specialist

Company Description

As a leading provider of online financial services, Swissquote Group offers innovative solutions and comprehensive services to meet the wide-ranging demands of its global clients.

Swissquote Bank Europe is the EU bank of the Swissquote Group (listed on the SIX Swiss Exchange), and has been at the forefront of online investing for 25 years.

Powerful multi-asset digital platforms and personalised banking come together to deliver private clients, intermediaries and financial institutions a more efficient way to manage wealth.

Job Description

This role supports the delivery of strategic transformation initiatives to enhance Swissquote Bank's operational scalability, service quality, and continuous improvement culture. In this role, you will:

• Execute operational transformation initiatives across banking domains.
• Conduct data-driven analyses using SQL and scripting languages to improve process efficiency and identify automation opportunities.
• Develop reports and visualisations to support decision-making and process improvements.
• Participate in root cause analysis, process mapping, and business case development.
• Assist in change management through documentation and stakeholder engagement.
• Collaborate across departments to implement operational improvements.
• Apply banking-specific knowledge to align initiatives with business needs.

Qualifications

Professional & Technical Background:

• Minimum 3 years of practical experience in analytics reporting, process analysis, or operational/compliance functions—ideally within banking or financial services.
• Hands-on experience with data extraction, manipulation, and analysis tools, particularly SQL.
• Familiarity with scripting languages (e.g., PHP, JavaScript) and process automation technologies.
• Experience documenting and maintaining business processes and procedures.

Core Competencies & Behaviours:

• Strong analytical thinking and structured approach to solving complex problems.
• Effective stakeholder engagement and interpersonal communication skills.
• Demonstrated initiative and ownership in driving change.
• Ability to collaborate across functions and adapt to evolving environments.
• High attention to detail and commitment to quality.

Additional Requirements:

• Proficiency in SQL and experience querying relational databases.
• Ability to produce clear, structured documentation and training materials.
• Strong written and verbal communication skills in English; French is an advantage.

Additional Information

• A chance to work in a high-performing team in a collaborative environment.
• A comprehensive benefits package including annual performance bonus, occupational pension scheme, share plan, concierge services, 34.5 paid holidays, and more
• A great work environment in our offices located at Luxembourg’s Kirchberg financial district. Complementary fruit, tea and coffee
• Opportunities to develop your knowledge of financial products and markets including equities, funds, derivatives, cryptocurrencies and more

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