IT Infra Network Engineer

Company Description

Eurofins Scientific is an international life sciences company which performs more than 400 million tests each year within its 800 laboratories across over 50 countries with more than 48.000 staff (expected 5 billion Euros revenue in 2020).

As a world leader in the provision of clinical diagnostics, forensic, pharmaceutical, food and environmental laboratory testing services, Eurofins has been able to draw on its scientific experience to develop a range of SARS-CoV-2 tests in response to the Coronavirus pandemic.

The Eurofins SAFER@WORK™ programme is designed to help companies set up advanced risk management protocols and contributes to limiting the impact of COVID-19 in the workplace. Eurofins SAFER@WORK™ program combines workplace surfaces and wastewater testing together with risk-based clinical testing, as well as relevant consultative, audit, and assurance services to assess and focus on areas where virus presence is likelier. This approach reduces cost and supports health authorities to allocate capacity constrained human COVID-19 testing where it is most needed.

Job Description

Eurofins is looking for an experienced Network Engineer with a proven track record of troubleshooting and resolving network problems. The key responsibilities are to collaborate with the team to ensure service quality and network efficiency. The Engineer will manage Maintenance, Provisioning, Service Restoration and Data Centre processes and capabilities.

• POSITION TITLE (ENGLISH): IT Network Engineer
• REPORTING TO: Network Manager
• REPORTING LOCATION: Malaysia
• WORKING LOCATION: George Town/Kuala Lumpur

Qualifications And Experience Required:

• Initial Educational background:
• University Degree in Information Technology or comparable field or relevant work experience in Information Technology (min. 6-8 years)
• Specific Skills required in terms of:
• English Fluency Required
• Experience in an international company preferred
• CCNA, CCNP Preferred but not required
• English Fluency Required
• Experience in an international company preferred
• CCNA, CCNP Preferred but not required

Summary Of Position And Objectives:

CoC Network (Center of Competency Network) is responsible for maintaining Network Infrastructure services (E.g.: Router/L3 switches, L2 switches, firewalls , Load balancer, access points, proxy, VPN, SDWAN, etc.). Our Team collaborate with other IT internal teams, vendors and according to defined processes (e.g. IT Incident Management and IT Change Management).

The CoC Network Engineer should: 1. Ensure that all IT Services, managed by CoC Network, are delivered effectively to customers / Business. This includes the execution of SOPs and management of IT Incidents, IT Changes and IT Problems in OTRS based on the related processes, procedures and work instructions.

Position & Objectives:

• A technical resource within the team who is capable of managing complex networks including datacentres.
• Responsible for overall day-to-day network management, including managing Critical issues to resolution and adjusting to priority requests to support the Business requirement.
• Managing the technical escalations / elevated support for maintaining service level agreements.
• Following ITIL methodology, and utilising the existing Eurofins Policies and Procedures, the mission of the position Network Administrator is to:
• Audit and update Network Diagram for remote sites, Creating Visio Diagrams for existing network and update when there is Changes in the network ;
• SDWAN – Design, deployment and migrations
• Own, configure and manage the corporate solutions for LAN, VOIP, load-balancing, end-point protection, corporate WAN reporting, VPN (including SSLVPN);
• Manage the COC NETWORK ITSM queue consisting of:
• Extensive triage and resolution of Network related Incidents (VOIP, Data). Actively involve in troubleshooting and resolve the Incidents in Eurofins Network landscape
• Fulfilment of Network Requests like new device installation, configurations.
• Follow Eurofins Change Management Processes to own and manage the Network Changes from start to finish.
• Participate in SWOT analysis/Proactive Problem Management and contribute to the improvement of Network services’ health.
• Actively involve and complete the assigned Projects related to Network tools and Technologies. New site VOIP, Data integrations etc.
• Audit and update Network Diagram for remote sites, Creating Visio Diagrams for existing network and update when there is Changes in the network ;
• SDWAN – Design, deployment and migrations
• Own, configure and manage the corporate solutions for LAN, VOIP, load-balancing, end-point protection, corporate WAN reporting, VPN (including SSLVPN);
• Manage the COC NETWORK ITSM queue consisting of:
• Extensive triage and resolution of Network related Incidents (VOIP, Data). Actively involve in troubleshooting and resolve the Incidents in Eurofins Network landscape
• Fulfilment of Network Requests like new device installation, configurations.
• Follow Eurofins Change Management Processes to own and manage the Network Changes from start to finish.
• Participate in SWOT analysis/Proactive Problem Management and contribute to the improvement of Network services’ health.
• Actively involve and complete the assigned Projects related to Network tools and Technologies. New site VOIP, Data integrations etc.

Job Description:

• General Technical Skills:
• Minimum 6 - 8 years working in Information Technology with experience or specialization in:
• Good knowledge of networking, security and datacenter technologies, switching, routing, firewall, VoIP and high-availability using Cisco components
• Good knowledge of LAN / WAN / WLAN topologies, Proxies, Load Balancers (A10 load balancer experience is preferred) and Network security (Firewall,VPN) in a geographically diverse environment
• Good knowledge of networking and DC Design and Architecture models
• Desired knowledge of SD-WAN Technology
• Extensive knowledge of QoS and queuing theory , traffic shaping and policy management and other operational/engineering activities as required
• Extensive knowledge of MPLS, BGP/OSPF, Routing convergence optimization.
• Experienced with IPsec, Dynamic and Route Based VPN tunnels
• Good knowledge of VPN technologies like IPSEC VPN
• Remote Access, Authentication (such as Radius/TACACS),Intrusion Prevention/Detection Systems (IDS), Cisco ACS server
• Deployment and administration of various Cisco Solutions;
• Good knowledge of Cisco Wireless controllers/LAPWAP/Autonomous AP and Hive manager with aerohive access points
• Experienced with Load Balancers like Netscaller,A10 or F5;
• Experienced with Cisco Call manager and UCS
• Design and execute various Cisco Unity configurations and provide support to Unified Messaging;
• Working in a tightly controlled environment with regards to Change Management;
• Minimum 6 - 8 years working in Information Technology with experience or specialization in:
• Good knowledge of networking, security and datacenter technologies, switching, routing, firewall, VoIP and high-availability using Cisco components
• Good knowledge of LAN / WAN / WLAN topologies, Proxies, Load Balancers (A10 load balancer experience is preferred) and Network security (Firewall,VPN) in a geographically diverse environment
• Good knowledge of networking and DC Design and Architecture models
• Desired knowledge of SD-WAN Technology
• Extensive knowledge of QoS and queuing theory , traffic shaping and policy management and other operational/engineering activities as required
• Extensive knowledge of MPLS, BGP/OSPF, Routing convergence optimization.
• Experienced with IPsec, Dynamic and Route Based VPN tunnels
• Good knowledge of VPN technologies like IPSEC VPN
• Remote Access, Authentication (such as Radius/TACACS),Intrusion Prevention/Detection Systems (IDS), Cisco ACS server
• Deployment and administration of various Cisco Solutions;
• Good knowledge of Cisco Wireless controllers/LAPWAP/Autonomous AP and Hive manager with aerohive access points
• Experienced with Load Balancers like Netscaller,A10 or F5;
• Experienced with Cisco Call manager and UCS
• Design and execute various Cisco Unity configurations and provide support to Unified Messaging;
• Working in a tightly controlled environment with regards to Change Management;
• Technical Documentation.
• Specific Technical Skills:
• A deep understanding and contextual experience with:
• ITIL-based Incident management experience;
• A deep understanding and contextual experience with:
• ITIL-based Incident management experience;
• Networking Specifics:
• All Layer 2 protocols, specifically:
• Ethernet;
• IEEE 802.2;
• IEEE 802.11;
• SIP,H.323,MGCP,SDP
• CAPWAP
• Spanning Tree Protocol (STP)
• First Hop Redundancy protocol (HSRP,VRRP/GLBP)
• Cisco Discovery Protocol (CDP);
• DHCP relay configuration in switch and firewall
• All Layer 3 Protocols, specifically:
• IPsec Tunnel
• EIGRP
• BGP
• OSPF
• MPLS
• QOS
• Firewall Specifics:
• Access list;
• NAT;
• Site to Site VPN
• Application Inspection
• Firewall management (CSM , ASDM, smart center.. )
• All Layer 2 protocols, specifically:
• Ethernet;
• IEEE 802.2;
• IEEE 802.11;
• SIP,H.323,MGCP,SDP
• CAPWAP
• Spanning Tree Protocol (STP)
• First Hop Redundancy protocol (HSRP,VRRP/GLBP)
• Cisco Discovery Protocol (CDP);
• DHCP relay configuration in switch and firewall
• All Layer 3 Protocols, specifically:
• IPsec Tunnel
• EIGRP
• BGP
• OSPF
• MPLS
• QOS
• Access list;
• NAT;
• Site to Site VPN
• Application Inspection
• Firewall management (CSM , ASDM, smart center.. )

Load Balancer Specifics:

• Virtual interface;
• SSL offload;
• Probing;
• SSL certificate installation
• Knowledge and experience with the management and configuration of Cisco switching devices and Cisco IOS, including Catalyst: 29xx, 3xxx and also Nexus devices like 5k,7k & 9k;
• Knowledge and experience managing and configuring Cisco routing devices like 29xx,19xx,43xx;
• Deep knowledge and experience of firewalling technologies, accepted best-practices;

Additional Information

Must be able to work in CET hours (MY time 2pm–11pm)