Executive Director of Housekeeping

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Key Responsibilities:

Operational Leadership

• Develop, implement, and monitor housekeeping policies, procedures, and standards to maintain world-class cleanliness and comfort.
• Manage daily operations of the housekeeping department, including room cleaning, laundry, public area maintenance, and special project cleaning.
• Coordinate with other departments (Front Office, Maintenance, Food & Beverage, etc.) to ensure seamless guest experiences.
• Oversee inventory management, procurement, and cost control of cleaning supplies, amenities, linens, and uniforms.

Staff Management & Training

• Recruit, train, and mentor housekeeping managers, supervisors, and team members to ensure efficient performance and professional development.
• Conduct regular performance reviews and implement incentive programs to boost morale and retention.
• Maintain optimal staffing levels based on seasonal tourism demand and occupancy forecasts.
• Quality & Guest Satisfaction
• Conduct regular performance reviews and implement incentive programs to boost morale and retention.
• Maintain optimal staffing levels based on seasonal tourism demand and occupancy forecasts.
• Quality & Guest Satisfaction
• Conduct routine inspections of guest rooms and public spaces to ensure cleanliness and presentation meet or exceed brand standards.
• Respond promptly to guest feedback, service recovery issues, and VIP requirements.
• Lead initiatives for sustainability, hygiene, and eco-friendly housekeeping practices.

Budget & Reporting

• Develop and manage the annual housekeeping budget, including labor, supplies, and capital expenses.
• Analyze operational metrics (cost per occupied room, productivity, guest satisfaction scores) and recommend improvements.
• Prepare and present periodic performance reports to senior management.

Health, Safety & Compliance

• Ensure all housekeeping activities comply with local health, sanitation, and safety regulations.
• Implement hygiene and infection control protocols, especially in high-traffic tourism environments.
• Oversee preventive maintenance and deep-cleaning schedules to protect the property’s assets.

Qualifications

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or related field.
• 8–10 years of progressive experience in housekeeping management, with at least 5 years in a senior leadership role as Director of Houskeeping within the tourism or hospitality sector (e.g., resort, luxury hotel, cruise, or theme park).
• Strong understanding of tourism operations, guest expectations, and international cleaning standards.
• Proven ability to manage large teams and multi-site housekeeping operations.

Additional Information

English / German Language