General Manager ibis Astana

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

ibis Astana is seeking a dynamic and experienced General Manager to lead our hotel operations in Astana, Kazakhstan. As the General Manager, you will be responsible for overseeing all aspects of the hotel's performance, ensuring exceptional guest experiences, and driving business growth.

• Develop and implement strategic plans to maximize revenue, profitability, and guest satisfaction
• Lead and inspire a team of department heads and staff to deliver outstanding service
• Ensure compliance with ibis brand standards and local regulations
• Manage the hotel's financial performance, including budgeting, forecasting, and cost control
• Develop and maintain relationships with key clients, partners, and stakeholders
• Implement marketing and sales strategies to increase occupancy and revenue
• Oversee all operational aspects, including rooms, food and beverage, and maintenance
• Analyze market trends and competitor activities to identify opportunities for growth
• Ensure the highest standards of cleanliness, safety, and security throughout the property
• Resolve guest complaints and address any operational issues promptly and effectively

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field; advanced degree or hospitality management certification preferred
• Minimum 5-7 years of experience in hotel management, with previous experience as a General Manager or Assistant General Manager
• Proven track record of successfully managing hotel operations and driving financial performance
• Strong knowledge of hotel management software, revenue management, and financial management principles
• Excellent leadership skills with the ability to motivate and develop team members
• Outstanding communication and interpersonal skills
• Strategic thinker with strong problem-solving and decision-making abilities
• In-depth understanding of the hospitality industry and current market trends
• Familiarity with ibis brand standards and procedures
• Knowledge of the local market in Astana, Kazakhstan
• Fluency in English; knowledge of Kazakh and/or Russian is a plus
• Ability to work flexible hours, including weekends and holidays, as required

Additional Information

Located in the heart of Kazakhstan’s capital, ibis Astana offers 249 modern rooms, a vibrant restaurant and bar, and versatile meeting spaces. Our team works in a welcoming, fast-paced environment where hospitality, teamwork, and professionalism come together to create memorable guest experiences.

At ibis Astana, we celebrate diversity and foster an inclusive culture where every team member is valued and supported to grow.