Quality Assurance Associate Director (Automation)

Our Quality Assurance practice is integrated across the entire project lifecycle, ensuring the agreed-upon standards and requirements are met in order to deliver the highest quality product. Whether Critical Mass is solely responsible for delivering the end-to-end solution or we're working with integration partners, QA is an integral part of our delivery process.

The Quality Assurance (QA) Director will work with technology, creative, and other project leaders to help design and deliver the highest quality customer experiences to our clients and their customers. With a view over all delivered work, the Director has a unique vantage point from which to spot trends and recurrent needs, and a responsibility for connecting the dots that will yield a more efficient, effective delivery.

You Will

• Co-lead the automation practice together with the QA Director, to whom you will report.
• Design, build, and maintain robust, scalable, and reusable automation frameworks, primarily using Playwright and related modern automation tools.
• Architect and drive integrations between automation platforms and CI/CD pipelines, test management systems, and reporting tools.
• Collaborate closely with the QA Director, other Tech Directors, and cross-functional teams to ensure automation efforts are aligned with business and technology goals.
• Mentor and support automation engineers, fostering best practices in test automation, code quality, and architectural standards.
• Evaluate and recommend new tools, technologies, and methodologies to continuously evolve the automation practice.
• Define and uphold standards, KPIs, and processes to ensure high-quality automated solutions.
• Identify opportunities for improved automation coverage and process enhancements across all test levels (UI, API, integration, performance).
• Communicate automation strategies and complex technical concepts to both technical and non-technical stakeholders.

You Have

• Advanced English level (At least C1)
• 10+ years of experience as a QA specialist.
• Proven hands-on experience as an SDET, Automation Architect, or similar role, with a track record of leading automation initiatives at scale.
• Deep expertise in Playwright and strong proficiency in one or more programming languages (JavaScript/TypeScript preferred).
• Strong architectural skills, with experience designing and implementing end-to-end automation solutions and integrations.
• Solid understanding of CI/CD tools (e.g., Jenkins, GitHub Actions, Azure DevOps) and integrating automated tests into deployment pipelines.
• Experience with test management systems, defect tracking, and reporting tools.
• Demonstrated leadership and collaborative skills.
• Strong mentoring and communication skills; able to work effectively with both technical and business stakeholders.
• A continuous improvement mindset and drive to stay current with industry trends and emerging technologies in test automation.
• Excellent problem-solving skills and a passion for building maintainable, scalable automation frameworks.

What We Offer:

• Maternity and parental leave extra days
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts
• And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages.  If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

The ask stems from our want to:

• Strengthen opportunity for continuous learning
• Improve collaboration and team relationships.
• Increase employee engagement

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer. 

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

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If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx