ServiceNow SecOps Technology Consultant

ServiceNow.com

Office

Sao Paulo, Brazil

Full Time

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are seeking a Senior Technical Consultant in ServiceNow with a strong focus on SecOps to design and deliver secure, scalable, and high performance implementations for enterprise customers The TC will play a key role in translating functional requirements into technical designs, building robust solutions, and integrating ServiceNow with customer security ecosystems.

This role is hands on, requiring advanced scripting skills, strong knowledge of platform architecture, and experience with complex integrations

Responsibilities

include Design and implement SecOps modules including Security Incident Response SIR, Vulnerability Response VR for infrastructure and applications, Threat Intelligence, and Configuration Compliance
Secure Posture Control Develop and customize solutions using JavaScript, Business Rules, Client Scripts, UI Policies, and ACLs
Build and optimize integrations with SIEM, SOAR, DLP, and vulnerability scanning tools ensuring data integrity and performance
Apply technical architecture best practices for scalability, maintainability, and platform governance
Perform out of the box product configuration aligned to best practices
Conduct solution testing, troubleshooting, and performance optimization before delivery
Collaborate with BPCs, architects, and client stakeholders to ensure functional and technical requirements are met

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Required Advanced English spoken and written
Strong experience with JavaScript development and ServiceNow scripting including Business Rules, Client Scripts, Script Includes, UI Policies, and ACLs
Hands on implementation experience with ServiceNow SecOps modules including SIR, Vulnerability Response, Threat Intelligence, and Configuration Compliance
Proven experience in ServiceNow technical architecture, platform governance, and performance optimization
Solid experience with integrations of high data volume between ServiceNow and external security tools Knowledge of SIEM platforms including QRadar, Splunk, ArcSight and SOAR platforms
Experience with security processes including incident response, vulnerability management, and threat intelligence
Nice To Have
Advanced Spanish
Experience with Service Portal and Employee Center customization for security use cases Knowledge of competing security tools including Crowdstrike, Tenable, Nessus, Qualys, and SplunkServiceNow certifications including CSA Certified System Administrator, CAD Certified Application Developer, CIS Vulnerability Response, CIS Security Incident Response Experience with platform upgrades, patching, and technical maintenance Knowledge of frameworks such as TOGAF or similar architecture methodologies

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.