Senior Technical Consultant – ServiceNow (Technology and Core Business Workflows)

ServiceNow.com

Office

Sao Paulo, SAO PAULO, Brazil

Full Time

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Senior Technical Consultant – ServiceNow (Technology and Core Business Workflows)

We are seeking an experienced Senior Technical Consultant in ServiceNow with a proven track record of delivering large scale implementations across Technology Workflows such as ITSM, ITOM, ITAM, SPM, Risk, SecOps and Core Business Workflows including HRSD, S2P, Workplace Service Delivery, Legal and others

This role requires a professional with both strong technical expertise and solution design skills, capable of translating customer requirements into scalable ServiceNow solutions while ensuring governance, performance, and long term maintainability.
As a Senior Technical Consultant, you will Lead configuration and implementation of multiple ServiceNow modules with deep hands on technical skills
Design, script, and optimize solutions using JavaScript, Flow Designer, Playbooks, and platform automation features Implement and govern large scale integrations with high data volumes, ensuring performance and security standards are met
Apply best practices in platform governance, performance optimization, and maintenance including upgrades and patching
Configure and extend the platform using business rules, client scripts, ACLs, notifications, knowledge management, service portal and employee experience features Act as a trusted advisor, guiding customers through adoption strategies, process improvements, and alignment with ServiceNow leading practices
Mentor junior consultants and collaborate with solution architects, project managers, and business process consultants to drive successful project outcomes

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Required Advanced English and Spanish
Proven hands on experience in ServiceNow implementations covering Technology Workflows ITSM, ITOM, ITAM, SPM, Risk, SecOps and Core Business Workflows HRSD, S2P, Workplace Service Delivery, Legal and others
Advanced development skills in JavaScript including scripting with business rules, client scripts, UI policies, ACLs and customizations
Strong knowledge of Flow Designer, Playbooks, Knowledge Management, Service Portal and Employee Center
Experience with integrations involving large data volumes using ServiceNow native and custom approaches
Solid knowledge of platform performance, governance, and maintenance best practices
Advanced expertise in at least three ServiceNow modules
Experience with upgrades and patching cycles Knowledge of business processes related to ServiceNow modules Experience in Financial Services, Telecommunications, or Public Sector industries Knowledge of architecture frameworks such as TOGAF or similar
Nice to Have Proficiency in implementing and configuring ServiceNow AI capabilities, with the ability to design solutions that leverage AI features to optimize workflows and enhance user experience.

ServiceNow Certifications CTA Certified Technical Architect CSA Certified System Administrator CAD Certified Application Developer Two or more CIS Certified Implementation Specialist certifications

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.