Senior Associate, CRM Quality Assurance

GALE is a business agency that brings business insights to brand storytelling and activates it across every channel. With expertise in business strategy, media, CRM, addressable and brand communications, performance marketing, and technology, GALE creates integrated marketing systems and communications that grow businesses. Founded in 2014, the agency currently has offices in New York, Toronto. Los Angeles, Austin, Denver, Detroit, London, Bengaluru, Singapore.
Some brands we work with: Chipotle, Hard Rock, and MilkPEP, H&R Block, Dropbox, Hertz and Pella. If you’re driven by a passion to build something great, a desire to innovate, and a commitment to achieve excellence in your craft, GALE is a great place for you.

Crm, Quality Assurance

• Ensure best in class email quality by implementing rigorous QA practices.
• Perform quality analysis of execution of email campaign development, deployment processes.
• Complete QA and testing of all messages to ensure emails are rendering correctly across major email clients, dynamic, real-time elements are functioning properly.
• Perform end to end quality analysis of the campaign/journey set-up on the automation platform.
• Work cross functionally with Email Operations team & business stakeholders to drive high quality QA processes.
• Document all email policies/processes and provide suggestions for improvements and optimisation.
• Provide recommendations on how to better plan, create and manage the overall Quality Planning strategy.
• Ensuring project is delivered on-time.
• Minimum 4+ years of email marketing experience, preferably in a consumer environment (B2C)
• Complete knowledge of Email development process
• Complete knowledge of campaign execution process
• Experience in any email marketing automation platform is needed. (SFMC/Eloqua/Pardot etc.,)
• Working knowledge to execute email campaign programs using a email marketing platform.
• A clear understanding of technical web design skills such as HTML, JavaScript is highly preferred
• Understanding of basic database structures
• Working knowledge of global anti-spam trends and legislation
• Understanding of Email Life Cycle
• Possess problem-solving skills and ability to think algorithmically

Our Commitment to InclusionWe believe in inclusivity and do our best work when people with diverse perspectives, backgrounds, and skills are brought together. Our Core Values are at the root of GALE’s collaborative environment and help to foster a strong community. Our Code of Conduct, Human Resources policies, and executive investment in inclusion further support and protect GALE’s inclusive workplace. GALE is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. 
Our Hiring ProcessWe want you to be just as discerning in making your next career move as we are finding great talent to join our team. Our interview process will allow you to meet a range of people from various disciplines and domains. Please discuss with our recruiters if you require any accommodations throughout the process to help enable a smooth interview.