Customer Support Operations Agent, Italian Speaking

<Gh-Intro>

<text>The Customer Support team at Bolt is the backbone of our user experience, resolving customer queries with speed, empathy and accuracy. We are looking for a detail-oriented, customer-obsessed individual to join our team in Estonia as an Italian-speaking Customer Support Operations Agent. In this role, you will be part of a dynamic environment where execution, ownership, and continuous improvement are key.</text>
</gh-intro>

<Gh-About-Us><Title>About Us</Title>

<Text>

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

</Text>

</Gh-About-Us>

<Gh-Role-Detail>

<Title>About The Role</Title>

<Text>

As a Customer Support Operations Agent, you will work in a young and energetic team. You'll have the environment and opportunities to help us improve our processes and make them even more efficient, in addition to creating the best customer experience.

</Text></Gh-Role-Detail>

<Gh-Responsibilities>

<title>Main tasks and responsibilities:</title>

<Bulletpoints>

• <point>Handle customer inquiries across chat, email, or voice (depending on shift) with empathy, speed, and accuracy.</point>
• <point>Resolve issues related to rides, orders, rentals, payments, cancellations, and other vertical-specific concerns.</point>
• <point>Follow SOPs, internal workflows, and macros to deliver consistent, high-quality support within SLA targets.</point>
• <point>Ensure proper case tagging for analytics, and flag unclear processes or technical issues for improvement.</point>
• <point>Maintain up-to-date product knowledge across all Bolt verticals and participate in regular training sessions.</point>
• <point>Collaborate with team leads and agents to maintain queue balance and support during critical shift moments.</point>

</Bulletpoints></Gh-Responsibilities>

<Gh-Requirements>

About you:

<Bulletpoints>

• <point>You are fluent in English and Italian, both written and spoken</point>
• <point>You have a positive and hard-working attitude</point>
• <point>You have attention to details</point>
• <point>You are willing to work some weekends and bank holidays and eventually evening shifts if needed</point>

</Bulletpoints><Text>

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

</Text></Gh-Requirements>

<Gh-Perks>

<title>Why you’ll love it here:</title>

<Bulletpoints>

• <point>Play a direct role in shaping the future of mobility.</point>
• <point>Impact millions of customers and partners in 600+ cities across 50+ countries.</point>
• <point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
• <point>Accelerate your professional growth with unique career opportunities.</point>
• <point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
• <point>Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.</point>
• <point>Take care of your physical and mental health with our wellness perks.</point>

</bulletpoints>
<text>*Some perks may differ depending on your location and role.</text>
</gh-perks>

#Li-Hybrid