Market Head (GSA)

Bank of Singapore opens doors to new opportunities.

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!

General Description:

Responsible for the overall front office operations of private banking for a specific market and/or segment

Main Duties:​

Financials

• Responsible for the overall front office operations of private banking for a specific market and/or segment to develop and grow business in the market/segment with the goal of increasing BOS leadership status and market share
• Partners with senior management to plan and develop effective business strategies to grow the business/segment
• Network with bankers from OCBC Premier, SME Banking, and Corporate Banking of the respective markets to develop business
• Set direction for the market in order to develop annual revenue targets and objectives of individual team members or Team Heads

Clients

• Build, lead, manage and motivate the team to deliver excellence in client experience and client satisfaction
• Actively involved in client relationship management by providing senior management coverage for key client relationships
• Actively involved in business development and prospecting new business and new client relationships in the assigned market/segment
• Develop and implement sub-market and sub-segment strategy

Advisory Solutions

• Effectively leverages on the BOS products and product teams to meet the investment needs of the clients.
• Contributes to new products and investment ideas to increase revenue
• Ensure that RMs practice the BOS Advisory standards

Talent Management

• Responsible for mentoring RMs to enhance their performance, building up their overall effectiveness through coaching, training, etc.
• Encourage teamwork and collaboration among RMs and Team Heads within market/ team and with other Market Heads
• Attract, retain and develop the best talents with strong entrepreneurial spirit and robust risk management knowledge
• Identify and groom talents in order to create a pipeline of future leaders

Compliance, Process, Risk Management

• Lead by example
• Identify ways to increase efficiency of existing processes
• Manages the team’s operating budget effectively
• Take accountability for individual and team’s actions and consequences in relation to compliance, process and risk management
• Ensure all team members adhere to relevant policies, procedures and guidelines by taking an active supervisory role on a day to day basis
• Ensure all team members attend and learn through relevant training sessions, whether mandatory or non-mandatory
• Takes proactive steps to manage credit and reputation risks in the course of relationship management including the timely resolution of risk, compliance, and credit issues of RMs
• Sets the tone from the top by reinforcing the right risk and compliance culture and proactively manage  AML, regulatory, reputational and credit risk as first line of defense
• Ensure all team members adhere to the various requirements which forms the Management Control Oversight Rating (MCOR) framework including but not limited to Audit Score, DCs, Reg Breaches, ORIs, ECM, Clean Desk and Endpoint
• Adhere to various requirements which form the metrics for the Risk Moderator and MCOR framework
• Exercise additional supervisory oversight on RM activity including:
• Provide guidance and support to RMs on understanding and applying various regulatory, AML and risk policies, procedures and controls as first line of defence
• Understanding background and account transaction details for higher risk scored clients , meeting the clients where necessary and practicable
• Risk-based analysis of revenue figures, taking actions where required
• Credit incidents within the team – number of margin calls, close outs, and the time taken to close these issues
• Ensure team members provide timely responses and close off regulatory, AML, risk and control related actions on a timely basis
• Provide guidance and support to RMs on understanding and applying various regulatory, AML and risk policies, procedures and controls as first line of defence
• Understanding background and account transaction details for higher risk scored clients , meeting the clients where necessary and practicable
• Risk-based analysis of revenue figures, taking actions where required
• Credit incidents within the team – number of margin calls, close outs, and the time taken to close these issues