Sales Support Apprentice - 16-month Fixed Term Contract

Techary redefines the way customers procure, implement, and support their organisations' technology, providing an innovative alternative to the traditional Managed Service Provider (MSP) / Value-Added Reseller (VAR) approach. 

Our concept, “Technology, done differently”, embodies our belief that the way our customers consume and utilize technology should innovate at the same pace as the technology itself.

Our customers range from small start-ups to global enterprises. From designing, deploying and managing infrastructure stacks within low-latency financial trading environments, to relocating the headquarters of a global fintech firm, our operations span multiple markets, industries and geographies.

Techary have helped customers scale their operations globally, gain an advantage in financial markets, enabled mission-critical projects and, most importantly, implemented technology that delivers alpha-accelerating business transformation.

The Role

As a Sales Support Apprentice, you will be the backbone of the sales team, providing day-to-day support across several tasks.  Responsible for assisting with the operations of the Sales team, you will play an instrumental role in ensuring customer satisfaction is always upheld. You will have a genuine desire to help, as this role offers a collaborative environment to make a meaningful impact into an expanding team.

This is a great opportunity for anybody who is looking to learn and develop in a rewarding career in the Technology sector. The Sales Support Apprentice will be reporting into the Sales Support Lead. 

Duties & Responsibilities

• Assist Sales Support Lead with admin-based tasks, preparing quotes, data entry, data analysis and portal management.
• Support the Account Management team with the day-to-day running of their accounts.
• Help maintain relationships within the existing channel.
• Support with the customer retention in the form of tracking renewals and ensuring billing is actioned correctly.
• Liaise between all parties to ensure successful delivery of opportunities.
• Reporting and documenting - maintaining accurate, updated records of client transactions through a CRM platform, as well as providing sales reports and updates to the team.
• Customer support and issue resolutions - addressing all client requests, issues, and concerns in a prompt and professional manner, whilst working with internal teams on a collaborative basis to solve these issues.
• Access to information or data which can be analysed
• Proactively support/coach 2 or more colleagues to produce documents
• Enough authority to challenge working practices/procedures (to improve them)
• Being able to communicate with external customers/stakeholders
• Manage meetings (organise, take minutes & chair)
• Manage logistics (arrange travel or managing how resources are acquired, stored, and transported to destination)
• Organise, plan and lead projects to improve a process or operation proactively.
• Problem solving, make suggestions and decision making

Essential Skills

• Excellent verbal and written communication skills.
• Strong analytical and time management skills.
• Well-organised, detail-oriented, ability to multitask and quickly switch your focus.
• Outgoing personality with the ability to build relationships both internally and externally.
• Able to deal with high-pressure workloads and autonomously prioritise workload.
• Strong desire to learn

Education & Qualifications

• GCSEs or equivalent (including English and Maths) required.
• A-Levels or equivalent preferred.
• Interest or coursework in Communications, Business or Information Technology is a plus.
• No prior work experience required – we’re looking for someone motivated to grow.

What You'Ll Gain

• Hands-on experience across a range of Sales Support functions.
• Mentorship and training in content marketing, social media, and internal communications.
• Exposure to business operations and administration strategy.
• Business Administrator Level 3 Qualification via Ginger Nut Training

Benefits

At Techary, we embrace a family culture and believe in working as a team to overcome any challenge we face.

Employee Benefits Include:

• Birthday as a free day holiday.
• Social events run throughout the year.
• Free breakfast, snacks and drinks.
• Lunch provided Friday.

Job Type: Fixed Term Contract

Equal Opportunities & Diversity Policy

Techary is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make the best use of their skills, free from discrimination or harassment and in which all decisions are based on merit.

Full details of Techary’s Equal Opportunity Policy are available upon request.