Operations Associate, Credentialing Special Projects (Quality)

About Us:

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

The Opportunity:

We’re looking for an experienced Quality Operations Associate for our Insurance Operations team who is passionate about improving the landscape for mental healthcare. This role is designed to support Grow Therapy’s Credentialing and Insurance Operations functions by building robust quality assurance processes, auditing workflows, and ensuring operational compliance. The Operations Associate - Quality will help prevent errors, improve workflows, and ensure scalability as our operations expand. Eventually, you will serve as our go-to person for everything quality operations for the credentialing special projects team

In this role, you will primarily be responsible for building and maintaining systems for quality analysis for our insurance operations infrastructure. This will involve researching, planning, and scoping out various insurance operations processes, implementing processes that enable us to be proactive with issue resolution, and building out metrics to help track the success of our operations. This will require great communication skills as well as an eye for detail and organization in order to manage the process from start to finish.

What You’Ll Be Doing:

• Audit workflows systematically: Conduct detailed audits of credentialing, enrollment, and special projects to ensure compliance and efficiency.
• Perform pre-launch QA: Validate new processes and automations before launch, ensuring compliance with regulatory and business requirements.
• Document findings and track remediation: Create structured reports, recommend solutions, and monitor implementation progress to ensure accountability.
• Develop and maintain QA frameworks: Build standardized methodologies, audit templates, and KPIs to measure and improve quality.
• Analyze historical processes: Identify recurring inefficiencies and propose systemic solutions to prevent future rework.
• Support cleanup projects: Partner with cross-functional teams to remediate legacy process issues and align with payor expectations.
• Apply structured methodologies: Use Lean Six Sigma or equivalent approaches to drive process improvements that scale effectively.

You’ll Be a Good Fit If:

• 2+ years of QA, auditing, or operations analysis experience in healthcare, ideally within credentialing and enrollment.
• Strong understanding of healthcare provider onboarding, credentialing, and payor operations.
• Keen attention to detail and ability to identify downstream impacts of process changes.
• Excellent documentation and written communication skills.
• Experience applying structured process improvement methodologies (Lean Six Sigma certification preferred).
• Technical aptitude with tools like HubSpot, Jira, or Workato.
• Role Details:
• Employment Type: Full Time, Exempt
• Base Compensation: The base compensation range for this position is $90,844 - $117,000 USD annually.

The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate's working location.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 11, 2025.

Please see the independent bias audit report covering our use of Covey here.

Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
• Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
• Wellness & Development: Annual stipends to put towards therapy and personal & professional growth.
• Mental & Physical Health Support: Weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
• Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.

Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings.

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.