ServiceNow Engineering Lead

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

The application window will be open until at least Oct 17, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.

At GFiber, we take pride in award-winning customer service and operational excellence. Ticketing is central to our ability to delight our customers and provide outstanding quality. We are seeking a ticketing platform lead, who will play a critical role in gFiber’s ticketing implementation and strategy.

We are seeking a ServiceNow Engineering Lead to own GFiber’s enterprise ticketing and workflow platform strategy and implementation, delivering scalable, reliable, and user-friendly solutions that improve internal operations and enhance customer experience

Role Description

This leadership position is centered on the ServiceNow platform, encompassing the full scope of GFiber's ServiceNow implementation, from establishing governance to enforcing best practices. This role is both strategic and hands on you will define platform standards while also guiding technical design and delivery.

In This Role, You’Ll:

• Act as a platform owner for GFiber’s ServiceNow implementation, establishing and enforcing platform governance for best-practices.
• Exercise strong technical leadership in the ServiceNow implementation including design and code-review. 
• Exercise strong strategic leadership by understanding business requirements and working with stakeholders and cross functional teams towards a world class operations and customer experience at GFiber.
• Mentor and guide a team of Onsite and Offshore Application Engineers fostering a culture of technical excellence and collaboration

At a minimum we’d like you to have:

• Bachelor's degree in Computer Science, similar technical field of study, or equivalent practical experience.
• 7 years of experience in ServiceNow architecture, design, development, implementation, and administrative. experience and strong understanding of the ServiceNow Application Suite.
• 3 years of experience working with databases, structured data, and schema design.

It’S Preferred If You Have:

• Experience integrating internal and external (SaaS based) applications using REST and oAuth.
• Experience with multiple ticketing solutions including Salesforce, ServiceNow, and others.
• Exposure to Identity Management and Single Sign on implementations.
• Experience with Agile and Scrum development approaches.

The US base salary range for this full-time position is between $139,200 - $203,300 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF). 

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.