Technical Consultant I

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Overview

We are searching for a Technical Consultant to join our rapidly growing Professional Services group in our Center of Excellence in Hyderabad, India. This involves review of functional requirements, review of technical specifications, and development or troubleshooting according to specification use cases. Technical Consultant in Professional Services is responsible for the implementation, upgrade and troubleshooting of Mitratech's suite of products for our customer’s.

Essential Duties & Responsibilities:

• Primarily responsible for Java based development and Integration development for Mitratech software products either customer onsite or remotely.
• Troubleshoot issues through reproducing the problem and determine resolution
• Must be able to read and update code that meets design specifications, follows standards, is of high quality and is easy to maintain.
• Closely collaborate with Technical Consultants and Support Engineers to review customer requests and provide resolution.
• Review and/or update existing Best Practices and SOP documents.
• Works independently as Customer facing consultant with Customer’s to understand issue, troubleshoot and help resolve technical problems.
• Provide regular updates and proposals/recommendations for increasing efficiency in implementation, process improvements, technologies, and tools to the manager.
• Maintain detailed call records for all customer interactions
• Prioritize and resolve issues of the highest technical and business severity.
• Ability to carry out all policies and procedures as established by the team, department or company at large.
• Any other tasks that from time to time may be assigned to the role.
• Document technical environments, processes and procedures, testing plans, project plans
• Participate in customer calls to give updates on outstanding services related issues
• Participate in on-call rotation as required

Required Skills & Experience:

• 2+ years of experience working with enterprise software applications in development/QA, support, services or similar technical role
• 3+ years of Experience on Oracle and SQL Server or relational databases environment.
• Experience in DDL, DML SQL and PL/SQL scripting.
• 1 year of experience in Java development focused in Web Application development, installation and modification in Web Application.
• Experience and knowledge in Java, J2EE programming technologies
• Knowledge in HTML, XML, JSP, JavaScript, jQuery, Ajax
• Experience or knowledge on GitHub
• Experience or knowledge on Web Services (SOAP and REST with OAuth).
• Experience in using Eclipse or similar IDE tool.
• Working experience in Software Development methodologies like Waterfall and Agile.
• Experience in working in Linux and Windows environment.
• Must have Customer facing experience with excellent communication

Desired Skills & Experience:

• Excellent organizational, customer relationship, verbal and written communication skills
• Excellent problem solving and listening skills
• Added advantage with experience on legal products (TeamConnect)

Education & Personal Skills:

• Bachelors degree in Computer Science or Engineering or equivalent technical discipline.
• Strong verbal and written communication skills.
• Open to leading the team as needed. 
• Strong analytical and problem solving skills with a can-do attitude.
• Self-motivated, strong team player able to work independently and ability to multi-task.
• Strong attention to detail.
• Willingness to learn new technical skills and also train others. 
• Excellent customer-facing communication skills.

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.