Learning & Development Manager

1. Identify learning, training, and development needs across all hotel departments.
2. Design, deliver, and supervise comprehensive training programs in line with Palazzo Versace standards.
3. Create, implement, and evaluate yearly training strategies to ensure effectiveness and practicality.
4. Ensure adherence to Palazzo Versace standards, Quality Assurance requirements, and maintain QA results above 90%.
5. Guarantee minimum monthly training hours for all employees, manage accurate training records, and support staff during transfers/promotions.
6. Build and maintain strong relationships with educational institutions, training providers, and industry networks to access best resources.
7. Lead initiatives such as surveys, mystery shopper assessments, audits, and defect database analysis to improve guest satisfaction and service quality.
8. Work closely with Hotel Management, and all departments to promote teamwork, address issues, and implement corrective actions.
9. Influence, train, and guide staff at all levels to embrace quality methods, new initiatives, and continuous improvement practices.
10. Prepare, present, and communicate training results, QA outcomes, and improvement initiatives clearly and professionally.

Requirements

1. Bachelor’s degree from an accredited college or university in Hospitality, Business Administration, Human Resources, Psychology, or a related field.
2. Minimum of 2 years’ experience in a similar role within a luxury five-star hotel environment.
3. Proven track record of achieving training objectives and delivering high-quality learning programs.
4. Strong facilitation, presentation, and public speaking skills.
5. Excellent communication and active listening abilities.
6. Ability to design, develop, and implement effective training programs.
7. Proficiency in English (knowledge of an additional European language is preferred).
8. Aptitude for statistical analysis, including experience with statistical software.
9. Proficient in MS Office applications (Word, Excel, PowerPoint, Access) and other relevant software.