Customer Support Supervisor

Growe Is A Leading Business Advisory And Services Group In Igaming And Entertainment. СReators Of Strategies That Work And Solutions That Scale. Combining Strategic Vision With Hands-On Expertise, Growe Helps Businesses Navigate The Fast-Evolving Industry, Seize New Opportunities, Enter New Markets, And Achieve Sustainable Growth.

Perfect For Those Who Aim To:

• Oversee daily operations, ensuring agent productivity and adherence to schedules;
• Work with agents to provide real-time support and constructive feedback on performance;
• Lead team meetings to share updates and reinforce training objectives;
• Address escalated customer issues and manage emergency ticket handling when required;
• Monitor customer interactions to maintain compliance with quality standards;
• Track performance metrics, such as response and resolution times, to ensure efficiency;
• Collaborate with other teams on projects aimed at improving support operations;
• Manage project timelines, deliverables, and outcomes to support organizational goals;
• Provide regular updates to senior management on support operations and project progress.

Experience You’Ll Need To Bring:

• Proven experience in a leadership role within the gambling industry or in a customer support department;
• Proficiency in customer support tools and technology;
• Analytical skills for data-driven strategic planning;
• Knowledge of industry regulations and best practices;
• Fluent Spanish and Advanced level of English (written and spoken).

It'S A Perfect Match If You Have Those Personal Features:

• Strong organizational and prioritization skills to meet deadlines;
• Excellent communication and interpersonal abilities;
• Ability to work effectively in a fast-paced environment and handle pressure;
• Strong leadership and team management skills;
• A collaborative mindset with excellent team-player abilities;
• Proactive problem-solving skills to address complex issues promptly.

Growe Offers Competitive Benefits To Support Your Professional And Personal Growth, Including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.