Senior Product Manager, Insurance & Financial Services

About Us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our Values

Win as One. Delight Customers. Deliver Great Outcomes. 

About The Role

** Please Note: The position requires an active brokerage license or the willingness to obtain one**

We are seeking a Senior Product Manager, Insurance & Financial Services to own the strategy, roadmap, and execution of Auctane’s insurance and financial services offerings. This includes products that allow customers to purchase insurance for their shipments, simplify the claims process with carriers, and unlock additional financial tools that help merchants protect revenue and reduce risk.

This individual will lead both product development and business development, ensuring these offerings are customer-centric, compliant, and revenue-driving across all Auctane brands globally.

This position is hybrid (3 days per week in office) and is located in Austin, Texas.

What will you be doing?

Product Strategy & Roadmap

• Own the vision, strategy, and roadmap for Auctane’s customer-facing insurance and financial services offerings.
• Define KPIs around adoption, revenue growth, claim resolution speed, and customer satisfaction.
• Partner with Finance on forecasting and P&L management for insurance/financial service products.
• Monitor industry trends, regulations, and competitors to identify opportunities for new products (e.g., embedded insurance, claims automation, risk products).

Product Development & Execution

• Build and launch new products and features that help merchants buy insurance, file claims, and recover shipping losses with minimal friction.
• Translate customer needs into requirements; prioritize and manage backlogs across multiple product teams.
• Develop clear workflows for rate increases, claims filing, cancellations, and customer communication.
• Maintain all product documentation, FAQs, and internal enablement materials.
• Work closely with other Product MAnagers, Designers, and Engineering to prioritize and execute work.

Business Development & Partnerships

• Act as primary liaison with insurance and financial services partners globally (e.g., for pricing, claims handling, escalations).
• Evaluate and onboard potential new partners that expand merchant value (insurance providers, claims management services, financial solutions) globally.
• Collaborate with Legal to negotiate agreements and ensure compliance with licensing and regulatory requirements.
• Support deal desk with one-pagers, pricing models, and ROI analyses for potential partnerships.

Customer & Market Engagement

• Conduct customer research to understand how merchants manage package risk, claims, and insurance coverage today.
• Identify key friction points in claims resolution and work to streamline processes across carriers and providers.
• Partner with Sales, Marketing, and Support to drive adoption and communicate product value clearly.
• Act as an internal subject matter expert on shipping insurance and financial services, presenting insights to executive stakeholders and customer-facing teams.

Financial & Compliance Management

• Manage the insurance/financial services P&L, working closely with Finance to ensure accuracy of reporting.
• Approve and reconcile vendor invoices across product lines.
• Maintain compliance with licensing and regulatory requirements across geographies.

What are we looking for?

• 5–7+ years of business experience, with strong background in insurance, fintech, or logistics technology.
• Experience building customer-facing financial or risk products that drive adoption and revenue.
• Knowledge of insurance workflows (buying, filing claims, payouts) and shipping/fulfillment ecosystem.
• Proven ability to negotiate with external partners and manage regulated products.
• Strong analytical skills; comfortable managing P&L ownership and developing pricing strategies.
• Excellent communication and storytelling skills; proven ability to influence executives and customer-facing teams.

What will make you stand out?

• Current Insurance license (or willingness to obtain)
• Experience with global markets and regulatory frameworks a plus

The Tech

• G-suite applications
• Atlassian suite
• Slack
• Zoom

What do we offer?

• 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.
• 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
• 🌅 We offer 12 paid holidays for all of our US employees!
• 💰401k employer matching program – because your future deserves a friendly boost!
• ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
• 🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.
• 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…).
• 🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
• 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 
• 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
• 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 
• 💪🏽We offer gym discounts to help you stay fit and healthy!
• 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 
• 🔗 Employee Referral Program! We reward employees helping us find top talent!
• 💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

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