Associate, Information Services

Position Summary:

As an Associate in the Information Services office, you will be responsible for answering incoming phone calls and performing many administrative duties that are needed to support the IT Service Desk.

Minimum Qualifications:

• Exemplifies characteristics of The BAYADA Way: Compassion, Excellence and Reliability.
• Four (4) year college degree
• Demonstrate record of strong interpersonal skills
• Must have exemplary customer service phone skills. 
• Proficient in basic PC skills required to perform job functions including Microsoft Office products.
• Experience in a high call volume environment
• Ability to read write and effectively communicate in English.

Primary Responsibilities:

• Demonstrate and communicate the core values of BAYADA and The BAYADA Way.
• Develop working knowledge of BAYADA’s mission, services, people, organization, policies and procedures, especially those specific to the IS office.
• Answer high volume of phone calls and perform triage to direct call to appropriate team
• Triage incoming email, chats and service tickets routing them to the appropriate team
• Learn various aspects of organization through technology training, hands-on learning, cross-training and site visits
• Assist in the creation of management of policies, practices, and procedures related to Information services
• Develop and/or coordinate articles for the BAYADA bulletin as requested
• Draft and distribute professional announcements and training documents as requested
• Manage various office specific reports and customer satisfaction surveys
• Collaborate and work effectively with other IT Service Desk members
• Provide support to admin team for special projects, employee engagement and team building activities
• Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal for Office Staff, 0-3240.
• Conduct behavior in a professional manner
• Must maintain the highest customer service standards within all aspects of the position.
• Perform related duties, or as required or requested by Supervisor

BAYADA believes that our employees are our greatest asset:

• Base Pay: $23.08 per hour depending on qualifications
• BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program
• To learn more about BAYADA Benefits, click here

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws.  Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.