IT Specialist

M9 Solutions is dedicated to providing IT services and solutions to the Federal Government by mobilizing the right people, skills, clearance levels, and technologies to help organizations who desire improved performance and modern, sustainable change. M9 has provided quality IT services and support to more than 30 Federal Agencies and multiple commercial customers nationwide. Our capabilities include digital transformation, software development, cloud migration, applications & infrastructure, cybersecurity, data delivery & analytics, and IT talent solutions.

M9 Solutions is seeking an IT Specialist to work on-site in support of a government contract for a client located in Washington, DC. An active TS/SCI clearance is required.

Responsibilities

• Provides end user support, guidance, deployment, and ongoing assistance for enterprise software licenses that meet business, operational, and/or technical requirements.
• Prioritizes customer requests based on severity and impact while maintaining high accuracy and keeping the ticketing queue low.
• Diagnoses and troubleshoots software issues across all major Enterprise Software licenses and enclaves.
• Communicates clearly with customers at all levels of the enterprise to resolve problems and provide status updates.
• Works with System Admins to resolve complex issues and helps mitigate risks by reporting them to government leads in a timely manner.
• Identifies, researches, and resolves technical problems independently.
• Documents, tracks, and monitors success to ensure a timely resolution.
• Simulates or recreates user problems to resolve operating difficulties.
• Recommends system modifications to reduce user problems.
• Briefs leadership in a timely manner, either in writing or in daily/weekly meetings.

Required Skills and Qualifications

• TS/SCI security clearance.
• Bachelor’s degree in Information Technology or Computer Science, or related field.
• 5+ years of relevant experience.
• Familiar with ITIL-based service mgmt processes (incident, change, asset management).
• Proficiency in using ticketing systems in JIRA and other platforms.
• Customer service experience in a fast-paced environment.

Full-Time Employee Compensation

• M9 Solutions’ pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include, but are not limited to, responsibilities of the position, education, experience, knowledge, skills, abilities, as well as internal equity, location, alignment with market data, applicable bargaining agreement (if any), or other law.
• M9 Benefits - https://m9solutions.com/why-join-m9/#our-benefits

Salary Range$60,000—$180,000 USD

M9 Solutions, LLC (M9) is a Federal contractor and we comply with all applicable federal laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964. We also adhere to the affirmative action requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act, ensuring equal opportunity for veterans and individuals with disabilities. Please click here to complete M9's Voluntary Self-Identification Form and then email it to hr@m9solutions.com. If you need accommodation during the application process or encounter difficulties using our website, please contact our Human Resources Department at hr@m9solutions.com or 703-936-0880.

With 14+ years of proven delivery and steady growth, M9 Solutions is a unique small business with credible past performance and key capabilities offering project management services, solution architects, business analysts, program managers, technical architects, and technical consultants. M9 was recognized as an Inc. 5000 Fastest-Growing Private Companies in 2021, 2020, 2019, 2018, 2017, 2016, and 2012. M9 Solutions believes that work should be fun, rewarding, and something everyone can be excited about. We offer a competitive compensation package and value diversity in driving the vision of the company.

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