Senior Manager, Retention, Product Growth & Monetization

Senior Manager, Retention, Product Growth & Monetization 

Location: Palo Alto, CA 

About The Job:

Reporting to the Head of Product Growth, you will strategize and execute on how we go to market with a product monetization and business model that is aligned with customer value. 

As Senior Manager of Retention, you'll own the product strategy for improving customer retention across all segments—from fast-growing SMBs to Fortune 500. You'll work cross-functionally to identify points of friction, build proactive sales plays, and ensure customers are satisfied and continue to grow with Rubrik. This high-impact role is responsible for driving customer loyalty and reducing churn by partnering with teams like Product, Renewals, Support, Data and Sales to identify churn signals and scale re-engagement tactics. At every turn, our team will strive to uncover value and opportunities for the Business. Rubrik’s Product Growth team sits within product management and reports into Anneka Gupta, Chief Product Officer of Rubrik.

Responsibilities Include:

• Collaborate with cross-functional teams, including customer success, product management, and analytics, to reduce churn and drive customer retention.
• Create and implement customer experiences that proactively address pain points and reinforce the value our product provides.
• Gather the voice of the customer and share with cross-functional teams to help drive necessary improvements from lessons learned. 
• Empower our Customer Success team by creating playbooks and resources that enable them to have impactful conversations and deliver a compelling value proposition.
• Leverage data-driven insights to identify behaviors correlated with churn risks and execute strategies to mitigate those risks.
• Monitor KPIs for retention and churn, continually optimizing efforts to align with growth objectives.
• Collaborate with product teams to influence the product roadmap, advocating for features and improvements based on customer feedback and unmet needs.
• Drive continuous improvement by testing, learning, and iterating quickly to deliver value at a high velocity.

About You (Your Impact)

You know how to drive monetization and business model strategy from a deep understanding of customers, markets and technologies. You are analytical and curious. You are skilled at financial modeling. You excel at distilling complexity into clear-cut, concise strategy, and are comfortable communicating this in written and visual form. You’re scrappy, get stuff done, and have a strong sense of ownership. 

Qualifications Include:

• BA/BS degree, top MBA preferred but not required.
• 6+ years of experience in pricing, management consulting, investment banking, product management or business operations. 
• Strong analytical skills, including translating financial models into executive-facing content. 
• Strong passion for technical products.
• Strong verbal and written communication skills with meticulous attention to detail.

About Rubrik: Rubrik (NYSE: RBRK) is on a mission to secure the world’s data. With Zero Trust Data Security™, we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.

#Li-Nm2

The minimum and maximum base salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location. Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training.US Pay Range$175,500—$219,400 USD

Join Us In Securing The World'S Data

Rubrik (RBRK), the Security and AI company, operates at the intersection of data protection, cyber resilience and enterprise AI acceleration. The Rubrik Security Cloud platform  is designed to deliver robust cyber resilience and recovery including identity resilience to ensure continuous business operations, all on top of secure metadata and data lake. Rubrik’s offerings also include Predibase to help further secure and deploy GenAI while delivering exceptional accuracy and efficiency for agentic applications.

Linkedin | X (formerly Twitter) | Instagram | Rubrik.com

Inclusion @ Rubrik

At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.

Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.

Our Inclusion Strategy Focuses On Three Core Areas Of Our Business And Culture:

• Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
• Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
• Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.

Equal Opportunity Employer/Veterans/Disabled

Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Eeo Is The Law

NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS