Director / Senior Director, New Business and Underwriting

We are seeking a driven and experienced professional to lead a dynamic technical underwriting sub-team of 5 to 8 colleagues. This role reports to the Head of New Business and Underwriting and is instrumental in driving high quality services and excellence across Underwriting operations.

Position Responsibilities:

• Underwrite large amount and complex applications and review suggest cases within agreed turnaround time and ensure underwriting decisions complied with company’s rules and guidelines
• Work collaboratively with distribution channels including agencies, banks and brokers by delivering training, handling complex cases and appeals, and serving as an expert resource for risk assessment of medical and critical illness products
• Provide training to underwriters to enhance risk assessment quality and services towards best practices
• Develop competitive and risk-based underwriting guidelines, requirements, procedures and practices
• Keep abreast of regulatory changes that impact underwriting and ensure underwriting practices comply with regulatory requirements and internal standards and procedures
• Collaborate with internal and external stakeholders to support other duties as assigned, including but not limited to participation in health transformation projects, products development, initiatives focus on processes/procedures/practices enhancements etc.
• Leverage the data analytics knowledge and background to enable continuous improvement of the underwriting TAT
• Undertake other roles and tasks that may arise to support Underwriting management

Required Qualifications:

• Degree or equivalent qualifications with minimum 15 years of experience in new business function and case management  
• Excellent knowledge in risk assessment, product design and market practices
• Excellent analytical, critical thinking and presentation abilities
• Excellent team player with high level of ownership and accountability
• Thrive in a fast paced environment and can efficiently prioritize and manage multiple tasks and responsibilities
• Proficiency in Cantonese, written and spoken English. Mandarin would be a plus
• Proficiency in Microsoft Office (including Word, Excel, PowerPoint)

When You Join Our Team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid