Customer Support Representative (English- Spanish)

We are looking for a highly motivated and service-oriented professional to join our escalations team. The ideal candidate should possess the ability to quickly adapt to new learning environments. The role requires an advanced level of proficiency in English and Spanish, demonstrated by a B2+. While prior experience in customer service is a plus, a passion for problem-solving and a strong desire to learn are key.

What You’Ll Do:

• Respond the GCC CCS Escalations consumer line through calls, and also back office escalations.
• Comply with metrics and overall performance expectations.
• Identify consumer needs via thorough analysis of the consumers’ credit file.
• Properly document of follow-up actions for partner departments best resolution.
• Initiate and resolve all researches needed to provide the most precise information to the consumer in the back office workframe.
• Maintain complete and accurate client and project information.
• Serve as a liaison between the consumer and the client for best case resolution.
• Accountable a for any update required in cases resolution process.
• Respond the GCC CCS Escalations consumer line through calls, and also back office escalations.
• Comply with metrics and overall performance expectations.
• Identify consumer needs via thorough analysis of the consumers’ credit file.
• Properly document of follow-up actions for partner departments best resolution.

What experience you must have to apply for this position:

• English-Spanish B2 or higher level, Spoken and written.
• Experience with Knowledge of G-suite programs (Sheets,Docs,Slides,etc).
• Previous Customer Service experience.

• High School Diploma.

• English-Spanish B2 or higher level, Spoken and written.
• Experience with Knowledge of G-suite programs (Sheets,Docs,Slides,etc).
• Previous Customer Service experience.

Nice To Have:

• Communication Skills.

• Team Work Skills.

Primary Location:

CRI-Heredia

Function:

Function - Customer Service

Schedule:

Full time