Director of Learning & Development

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About The Location:

Overlooking the Venetian Lagoon and just steps from Piazza San Marco, Danieli, a Four Seasons Hotel, Venice is an iconic property offering elegant, spacious accommodations. The historic hotel showcases majestic Venetian architecture dating back to the 14th century. Guests can also enjoy spectacular views of Venice’s landmarks from the rooftop Restaurant Terrazza Danieli.

About The Role

As the Director of Learning & Development, you will be responsible for delivering workplace learning, performance improvement programs, and strategic initiatives that drive long-term business success. You will identify, design, and implement learning strategies aligned with the hotel's vision and goals, promote a culture of continuous learning, and ensure employees are equipped with the skills required to deliver service excellence. You will also partner closely with key stakeholders and leadership to ensure development needs are identified and met effectively.

What You Will Do

• Lead and manage the Learning & Development function across the hotel.
• Conduct comprehensive training needs assessments and align learning programs to business objectives.
• Design, implement, and evaluate engaging learning experiences using modern methodologies.
• Deliver impactful in-person and digital training sessions across all levels of the organization.
• Serve as a strategic advisor and coach to department heads and leadership teams.
• Collaborate with stakeholders to ensure training supports performance excellence and guest satisfaction.
• Champion a strong learning culture through on-the-job coaching, feedback, and ongoing development opportunities.
• Support succession planning and career development initiatives.
• Maintain up-to-date knowledge of industry trends and best practices.
• Manage training budgets and learning resources efficiently.

What You Bring

• Bachelor’s degree in Learning & Development, Human Resources, Education, Hospitality Management, or a related field.
• Minimum 3 years of experience in a Learning & Development leadership role.
• Background in adult education, hospitality operations, or service industries—luxury experience preferred.
• Strong facilitation, coaching, and instructional design skills.
• Demonstrated ability to influence senior stakeholders and drive change.
• Excellent communication and interpersonal skills in English; a second language is an asset.
• Strong analytical thinking with the ability to interpret data and make recommendations.
• Knowledge of adult learning principles, needs assessment methodologies, and learning technologies.
• Proficiency in planning tools, project management, and basic budgeting.
• Self-motivated, proactive, and able to work independently in a dynamic environment.

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Dry Cleaning for Employee Uniforms
• Meals available at our Employee Restaurant
• Employee Experience initiatives
• Employee Recognition Programs
• Opportunities to build a successful career with global potential

Schedule & Hours

• Full-time position based at Hotel Danieli, Venice.
• Flexibility to work weekends and holidays as needed.
• Must have the legal right to work in Italy.