Global Wellness & Resiliency Lead

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

The TaskUs Wellness & Resiliency Program is a unique support service provided to our employees globally. We are looking for a Global Wellness & Resiliency Lead to oversee diverse aspects of this program globally for a strategic account. This position will report to the Global Director for Wellness and Resiliency, Strategic Account. Think of yourself as a strategic leader whose primary responsibility is to align the Wellness operations across departments to ensure fiscal alignment. You are a transformative change-agent who excels at building and maintaining relationships. This person will be responsible for bridging the gap between different regions of the globe, specifically making sure that best practices are flowing from region to region to drive shared success.

Imagine yourself going to work with one thing on your mind: improving the well-being of employees. We’re looking for people who are passionate and have the desire to build solid relationships with others. You care deeply about the overall business and look for ways to add value. You like being part of a team that delivers excellence. You will also own the financial reporting and updates on wellness operations and projections. We also need someone with hands-on experience with deliverables in a fast-paced environment.

Responsibilities Include:

• Assemble and complete professional decks for routine business reviews and internal presentations, including the development of comprehensive speaker notes, and deliver engaging presentations to a global client, ensuring clear communication of key findings and insights.
• Support business reviews with thought leadership and present growth opportunities in this forum
• Represent the department in client-facing meetings and events, as indicated
• Collaborate with site managers to assess real-time staffing needs, make strategic decisions regarding vendor staffing allocation, and manage the invoicing process for the department, fostering a data-driven approach to resource management and ensuring the timely and accurate processing of vendor payments.
• Coordinate with the learning department to accurately track, document, and report the completion of client-required courses within the designated platform, ensuring adherence to all relevant guidelines and facilitating a culture of continuous learning and professional development.
• Develop, coordinate, and facilitate comprehensive onboarding training for vendors, ensuring they are well-equipped with the knowledge and resources necessary to meet performance expectations and contribute effectively to the organization’s objectives.
• As needed, assist colleagues with internal audits to ensure all wellness initiatives and processes are aligned with the client’s Statement of Work, fostering a culture of compliance and continuous improvement while proactively identifying and escalating potential areas of risk.
• Partner consistently with TaskUs Client Services and Operations personnel as one team.
• Provide support to site managers for client visits, ensuring engaging presentations, effective communication and collaboration between all stakeholders while maintaining a high level of professionalism and client satisfaction.
• Partner with stakeholders across multiple departments, sites, and geographies to promote wellness and resiliency initiatives and requirements.
• Lead audit and compliance reviews, prepare presentation decks in partnership with the Data and Research Team.
• Socialize and implement future or changing client requirements regarding wellness.
• Offer solutions utilizing persuasive themes and effective project management strategies.
• Develop a deep understanding of the TaskUs portfolio of Services, Solutions, and efforts, articulating these to the client during business reviews.
• Tackle complex challenges in an ambiguous space and pursue new avenues of solutions or partnerships when appropriate.
• Additional tasks/responsibilities as they arise, demonstrating adaptability, versatility, and a commitment to supporting the team and organization’s evolving needs. 

Minimum Qualifications:

• Masters Degree in Psychology, Social Work, Counselling, Business Administration, Accounting or Communications 
• Minimum 5 years of experience in mental health, or another field relevant to this role
• Minimum 3 years experience in a similar role
• Flexible with work hours to support client meetings or senior-level visits across geographical locations and time zones
• Exceptional presentation acumen and experience
• Excellent written and verbal communication skills, including proficiency in creating presentations and delivering them to diverse audiences.
• Superior strategic thinking and problem-solving skills
• Demonstrated experience in vendor management, including contracts, managing invoicing, and coordinating training programs
• Proficiency in relevant software applications, such as GSuite, PowerBI, etc.

• Outstanding Organizational Skills

• Ability to work collaboratively with cross-functional teams and build strong relationships with vendors, and internal stakeholders
• Forward-thinking and a growth mindset with the ability to adapt and scale.
• High level of discretion and confidentiality 
• Able to work both independently and on a team
• Drive for excellence and quality
• Experience working with stakeholders managing customer care, call center, and/or back office operations
• Experience presenting clinical or health research and data to a non-technical audience

• Excellent Interpersonal Skills

• Energetic And Self-Motivated

• Masters Degree in Psychology, Social Work, Counselling, Business Administration, Accounting or Communications 
• Minimum 5 years of experience in mental health, or another field relevant to this role
• Minimum 3 years experience in a similar role
• Superior strategic thinking and problem-solving skills
• Demonstrated experience in vendor management, including contracts, managing invoicing, and coordinating training programs
• Proficiency in relevant software applications, such as GSuite, PowerBI, etc.
• Forward-thinking and a growth mindset with the ability to adapt and scale.
• High level of discretion and confidentiality 
• Able to work both independently and on a team
• Drive for excellence and quality
• Experience working with stakeholders managing customer care, call center, and/or back office operations
• Experience presenting clinical or health research and data to a non-technical audience

Preferred Qualifications

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.