Specialist - Knowledge Management

Company:

Mercer

Description:

Mercer is seeking candidates to join our Knowledge Management team based in the Gurugram office. This is a hybrid role that requires working in the office at least three days a week.

Specialist – Knowledge Management

Shift Timing: 1 PM - 10 PM IST

What can you expect?

The goal of your job is to ensure our intranet sites, communities and content management operations are accurate, timely and follow standard best practices. Your goal is to complete tasks correctly the first time.

You are the backbone and foundation of our online KM Delivery Model. You play a critical part in keeping the lights on and the Mercer Link engines running, as part of the broader Colleague Connect ecosystem, for our Practices and Operations & Technology (O&T) through a collaborative partnership with our Digital Workplace Team (DWT), the platform owners for Mercer Link, our Knowledge Specialists (KSs), who work with Subject Matter Experts (SMEs) and oversee the content, and the Innovators who spearhead new digital solutions.

Knowledge Coordinators are responsible for supporting and managing Mercer's global intranet and other digital platforms that showcase the quality and breadth of our intellectual capital. They support the knowledge capture and dissemination process using consistent best-in-class practices and by working with a global network of subject matter and knowledge management experts.

We will count on you to:

• Supporting content management strategy through prescriptive document management procedures
• Managing user-friendly web pages using MS 365 technologies
• Sharing and labeling content using industry-standard categorization and ensuring accurate display
• Assuring proper branding and content format to meet our global standards
• Providing support for internal teams and communities in a digital and dynamic environment
• Collaborating on specialty teams to improve processes and user experiences as it relates to content strategy and management infrastructure
• Helping to produce user analysis to help make strategic decisions about our resources
• Engaging and contributing as a teammate on an international and diverse team of colleagues
• Cooperating on specialized tasks such as producing online surveys, forms, and databases

.

What You Need To Have:

• At least 0-3 years of proven similar working experience.
• Strong spoken and written English
• Proficient in Microsoft Office Suite with a focus on Word and Excel
• A strong eye for detail, checking the formatting and spelling of managed content
• Ability to perform repetitive tasks with consistently high quality

What Makes You Stand Out:

• Junior experience in a content management environment
• Previous work or study related international exposure
• Additional skills: project management, business analysis, collaboration tools, M365, customer service, quality assurance, service-minded, and team-oriented

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is

a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.