Onsite Field Services Technician, Toronto, ON

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. With decades of driving innovation, the world’s largest companies trust DXC to deploy our enterprise technology stack to deliver new levels of performance, competitiveness and customer experiences. Learn more about the DXC story and our focus on people, customers and operational execution at www.dxc.technology.

Essential Job Functions

• Technician will be the single point of contact for all high-level executive managers and their executive assistants to resolve complex problems concerning system function with their devices.
•  Assesses diagnostic information and determines alternative courses of action. Recommends and implements process changes.
• Monitoring Executive Director and Board meetings – do pre room checks to ensure hardware functions, setup accordingly, and potentially be present in the room during in case of hardware issue/concerns.
• External event monitoring for the executive directors – Hotel events usually take place a few times a year, you would be required to attend, setup, and monitor for issues.
• Meeting with Video Conference – Connect to VC and solve minor incidents if any and work with the support of the VC team.
• Meeting with Webex or Webcast – Test Face tracking (if any) to ensure the customer device is operating onsite correctly.
• Smart phones and tablets – setup and configure phones/tablets or replacements, including data transfer and configuration of new device. Setup e-mail ensure Wi-Fi connectivity etc.
• Prepare, configure and replace all hardware devices such as Laptops, desktops, cell phones, tablets etc.

Basic Qualifications

• Must have High School diploma or G.E.D.
• College diploma or University degree in a computer related field.
• 4-5 years of IT technical support experience, more would be an asset
• Experience with recent Windows operating systems, Windows 10, 11 preferably in an enterprise environment.
• Experience with use of Office 365 products preferably in an enterprise environment (Word, Excel, PowerPoint, Teams, SharePoint, Outlook)
• Experience with solving computer-related technical problems both hardware and software (ie. Office 365, SAP)
• Experience with following company escalation policies

Other Qualifications

• Strong interpersonal skills for interacting with team members and clients
• Strong communication skills, both oral and written
• Strong organization skills to balance and prioritize work and maintain a clean working environment.
• Strong analytical and problem-solving skills
• Good initiative and proactivity
• Experience with Service Now ticketing system
• Networking Experience and ability to troubleshoot basic to complex network problems
• Experience with Mobile devices such as tablets and phones (Android and IOS).
• Knowledge of MDM functionality and Mobility Device security (E.G. Samsung Knox).
• Experience with Cisco Call Manager
• Experience with Lenovo/Dell hardware an asset.

Work Environment

• Client or office environment – onsite at client facility
• On Call will be a requirement 24x7.
• Monday – Friday days.
• Shift Schedule: 8-hour days.

Certifications

• CompTIA A+ Certification current or previous considered an asset
• CompTIA Network+ or CCNA considered an asset.

** This role is ONSITE in Toronto, Ontario **

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.