Case Manager (Human Services Case Manager/Bilingual Required: English/Arabic)

Initial Posting Date:

10/06/2025

Application Deadline:

10/13/2025

Agency:

Department of Human Services

Salary Range:

$4,409 - $6,420

Position Type:

Employee

Position Title:

Case Manager (Human Services Case Manager/Bilingual Required: English/Arabic)

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! We are hiring a Case Manager to join our team. In this position, you will assess consumers applying for, or currently receiving, long-term care services to develop, coordinate, and arrange a variety of services to allow older adults and people with disabilities to get the continuity of care they need. Apply today!

Bilingual Requirement (English/Arabic)

• This position is bilingual and requires duties to be carried out in both English and Arabic.  
• The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position.  
• This position may receive a 5% differential pay based on passing the required language test.  

Summary Of Duties

As a Case Manager, you will:

• Determine Long-Term Care Program Eligibility.
• Develop detailed, individualized, and person-centered case planning for consumers.
• Provide case management by coordinating the provision of long-term care services to consumers according to rules, regulations, and the individual case plans.
• Work closely and collaboratively with the consumer, other agencies, medical and care providers, and community partners to provide benefits, services, and information.
• Process applications, inquiries, and data according to policy timeframes, ensure appropriate documentation and forms are completed and sent, and communicate eligibility decisions to ensure delivery of benefits and services.
• Assure that service delivery is provided in a culturally competent and trauma-informed way; assure that printed materials are available in preferred languages/formats; bilingual services available and facilities are accessible for all consumers.

Minimum Qualifications

A valid driver’s license and acceptable driving record are required for this position.

Bilingual in English and Arabic (the job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position).   

A bachelor's degree in a Behavioral Science, Social Science, or a closely related field

Or

A bachelor's degree in any field AND one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)

Or

An associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)

Or

Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

Essential Attributes

We are looking for candidates with:

• Experience working with an equitable and trauma-informed approach. 
• Experience building respectful and professional relationships with coworkers, supervisors, community groups and the public.
• Experience problem-solving involving human services barriers with multiple teams ensuring all voices are heard. 
• Experience using time management, organization, and prioritization skills to track and complete tasks.
• Experience using time management and prioritizing caseloads with multiple competing deadlines.
• Bilingual in English/Arabic is required.

Attention all candidates! A cover letter is required. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Working Conditions

• Dependent on business needs, hybrid options may be available after completion of trial service.
• Work is conducted both in office, in long term care facilities and the community.
• This position requires a good attendance.
• Employees in these positions may be required to work a flexible work schedule as a condition of employment. This is understood to mean that the hours of work may vary from day to day and could include evenings.
• Fast paced environment with constantly evolving policies and procedures.
• Travel is required to meet business needs and to attend employee training classes.
• May drive a variety of different types of vehicles to remote places in a variety of terrain and possibly inclement weather.
• Will come in contact with animals.
• May be exposed to communicable diseases, such as the flu virus, Covid-19, and MRSA.
• You will interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions. 
• You may encounter stressful situations that require quick decision-making to ensure safety of yourself and others.  

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).

• Amazing Benefits Package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ Preference:

• Veterans’ Preference Information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Marina Nieblas.
• Email: Marina.Nieblas@odhs.oregon.gov
• Phone (call or text): 503-702-5766
• The recruiter for this position is Marina Nieblas.
• Email: Marina.Nieblas@odhs.oregon.gov
• Phone (call or text): 503-702-5766