Senior Manager, Operations II

Job Description

What is the opportunity?

Senior Manager, Transfers In and Service will oversee the process and service delivery for all Transfer In for the Wealth Management Lines of Business.  This position will lead and manage a department with time sensitive, complex and/or highly specialized processes to ensure overall performance meets or exceeds the established industry and company standards for service, innovation and professionalism. This role will provide direction to Managers/Supervisors and more experienced individual contributors. In addition, this role provides enhanced customer service, process improvements, and complex problem solving within the department.

What will you do?

• Provide leadership and coaching to improve overall team performance
• Make recommendation and see to fruition innovation initiatives by automating, centralizing and streamlining process and procedures
• Implement and maintain high-standards of service for all WM LOBs, ensuring we are adhering to our SLAs and quality of work
• Oversee all compliance and regulatory procedures, trends and technologies
• Set the standard of conduct within the team to adhere our procedures and ensure monitoring
• Working closely with business partners, and other partners in operations to ensure standards are being adhered to and support provided
• Serve as an escalation point and SME
• Provide coaching to WM LOBs on the process (in Branch Presentations, Added Value Calls, Ad-hoc as required)

What do you need to succeed?

Must-Have

• University Degree / or Highschool and 5-10 Years relevant industry experience
• Proven track record of managing large teams/ ensuring adherence to guidelines
• Ability to proactively identify strategic opportunities and drive to implementation
• Self-starter with ability to manage multiple priorities at the same time
• Highly organized and able to handle time-sensitive inquiries/escalations while handling high-volume BAU activities

Nice-To-Have

• Experience in the WM Lines of Business
• Previous experience with Account Transfers
• Familiarity with the end of end cycle of client onboarding
• Experience within WM Operations / Familiarity with our workflow tools

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities  
• Access to a variety of job opportunities across business

Job Skills

Adaptability, Crisis Management, Decision Making, Delegating Tasks, Group Problem Solving, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work Hours/Week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-10-06

Application Deadline:

2025-10-20

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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