Payments Analyst

Job Description

What Is The Opportunity?

Reporting to the Manager, Payments Processing & Operations Center (PPOC). This position is responsible for supporting various workstreams within the Payments Center, ensuring successful fulfillment and servicing by providing an exceptional client experience. Using deep knowledge and experience around high value payments, the incumbent will be part of a dynamic team that will be trained to support numerous functions including payment repairs, transaction limit review, manual payment entries, supporting BESS end of day, analysis of wires formatting, support reconciliation activities as well as GTX monitoring. This position requires shift and scheduling flexibility to provide coverage as required.

What Will You Do?

• Provide subject matter expertise to RBC application teams
• Leverage enterprise monitoring capabilities
• Provide reactive and proactive alarms to support teams
• Reduce incidents through proactive measures
• Support a self-serve customer experience
• Implement automated and intuitive systems
• Creating and maintaining technical documentation, including user guides, troubleshooting procedures, and system documentation. 
• Staying up-to-date on emerging technologies and industry trends to identify new opportunities for improvement and innovation. 

WHAT DO YOU NEED TO SUCCEED?

Must Have:

• Excellent interpersonal and highly developed communication skills (verbal and written).
• Creative and analytical thinker who is self-driven and capable of working in a fast paced environment.
• Strong MS Office skills – Word, Outlook, Excel and PowerPoint
• Knowledge of RBC systems (Sales Platform, Service Platform, BESS & Itracs).
• Sense of urgency, agile, adaptable and resilient to handle multiple situations
• An innovative thinker who is proactive and well organized with attention to detail
• Strong communication and client/partner service skills
• Passionate about continuous growth, learning and sharing knowledge within a team
• What’s in it for you?
• Strong MS Office skills – Word, Outlook, Excel and PowerPoint
• Knowledge of RBC systems (Sales Platform, Service Platform, BESS & Itracs).
• Sense of urgency, agile, adaptable and resilient to handle multiple situations
• An innovative thinker who is proactive and well organized with attention to detail
• Strong communication and client/partner service skills
• Passionate about continuous growth, learning and sharing knowledge within a team
• What’s in it for you?

​

Nice-To-Have:

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

# LI - Post

Job Skills

Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work Hours/Week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-10-06

Application Deadline:

2025-10-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

• Join our Talent Community
• Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
• Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.