Telephone Operator/Receptionist

Here at NJM, we are seeking a Telephone Operator/Receptionist in our Parsippany office. This opportunity is hybrid and does require you to work in the office and at home. Hybrid Schedule: 4 days in the office, 1 days at home.

Schedule:

Must be available to work Monday to Friday (8:00AM- 4:15PM or 8:45 AM -5:00PM)

Job Responsibilities

• Answer and direct incoming calls promptly and professionally
• Greet walk-in lobby customers in a timely and professional manner.
• Perform general receptionist duties.    
• Demonstrate the knowledge and ability to ask pertinent questions which will allow calls to be directed to the appropriate party.
• Proficiently utilize training and computer resources to answer questions from internal and external customers.
• As business needs allow, learn, and perform additional administrative tasks which support the Call Center
• Excellent customer service and communication skills
• Prior switchboard and/or receptionist experience preferred.
• High School diploma or GED
• Compensation: Salary is commensurate with experience and credentials.
• Proficiently utilize training and computer resources to answer questions from internal and external customers.
• As business needs allow, learn, and perform additional administrative tasks which support the Call Center
• Excellent customer service and communication skills
• Prior switchboard and/or receptionist experience preferred.
• High School diploma or GED
• Compensation: Salary is commensurate with experience and credentials.

Job Requirements

• General Computer Knowledge

• Ability To Multi-Task

Pay Range: $34,658-$40,229

Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.