Senior Supervisor – Consumer Finance Directorate

Senior Supervisor – Consumer Finance Directorate

Division – Consumer Finance

Salary - National (Edinburgh and Leeds) ranging from £52,400 to £64,700 and London ranging from £57,700 to £70,000 per annum (Salary offered will be based on skills and experience)

About The Fca

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.

The Consumer Finance Directorate is responsible for the supervision and policy making for the consumer finance market encompassing 30,000 firms.  Our vision is to ensure consumers have access to affordable credit and services, receive fair treatment when they are in financial difficulty at the earliest opportunity, and have access to good quality debt advice at the right time. 

The Consumer Finance market seeks to meet the borrowing needs of consumers and SMEs; and provide consumers with a number of debt & credit services. The market comprises a diverse range of firms including in credit cards, motor finance, credit brokers, high-cost credit, mainstream lenders, mortgage intermediaries, debt managers, credit unions, retail finance and others too.  The impact of the sector on society is huge. 

We are currently recruiting for a Senior Supervisor role in our Mainstream Lenders team. The role will give you the opportunity to build excellent stakeholder, investigative and project management skills, taking action that improves the way firms in Consumer Finance operate ultimately delivering better outcomes for consumers. 

What will you be doing?

• You will undertake a holistic review of a firm's business model and strategy to identify how conduct risks could cause harm to consumers and/or markets 
• Manage your caseload efficiently, keeping clear records and using data to make sound judgements that solve complex supervisory problems 
• Undertake multi-firm project work aimed at improving standards on a particular theme or aspect of firm conduct. This could be cross-cutting across several portfolios in Consumer Finance, or focused on one particular sector 
• Develop constructive working relationships with senior management in the firms we supervise, and set clear expectations to firms 
• Where necessary, influence and persuade firms using formal powers where appropriate, to change their conduct or behaviour to deliver better outcomes for consumers 
• Contribute to the continuous improvement of internal processes, by suggesting changes that result in better outcomes and efficient use of resources 

What will you get from the role?

• Gain exclusive insights into the workings of firms across the sector, engaging directly with senior stakeholders at firms, to discuss their strategy and influence positive change 
• Work alongside and engage with influential stakeholders across the FCA approach that includes Resolution and Insolvency, Legal and Enforcement teams 
• Make a lasting impact by contributing to initiatives that genuinely enhance consumer outcomes, helping to create a fair and more transparent financial sector  

Which skills are required?

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here)

Minimum

• Prior experience building constructive relationships with key contacts, both internally and externally
• Prior experience of analysing a range of complex information, identifying key risks of harm, and making risk based regulatory judgements 
• Proven experience of working within a financial analysis and/or accountancy role

Essential

• Experience of prioritising your workload: managing your time effectively and using sound judgement to achieve results across priority issues and in a high-pressure environment 
• Strong sense of accountability: able to take ownership of problems and drive forward pragmatic action-based solutions. Previous experience of the retail lending sector, gained through regulatory or industry experience, is essential to support this 
• High standard of written work: you should be able to prepare papers ahead of firm meetings, prepare briefing notes to internal stakeholders and engage effectively with firms in writing, to support delivery of good consumer outcomes 
• Strong judgement: making choices based on an assessment of the facts, consideration of the options and providing a clear rationale for your recommendation 
• Strong analytical skills: ability to think clearly about how best to assess and analyse risks (or consumer harms) and reach robust judgements 
• Influencing and negotiation: you should be able to demonstrate an ability to persuade others, including in face to face and online meetings while maintaining integrity of the issues that need to be conveyed 
• Coaching and development experience: you should be able to provide support to less experienced team members 

Our Values & Diversity

We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.

Did you know? 50% of our Executive Committee were the first in their family to attend university.

Benefits of working at the FCA

• 25 days holiday per year plus bank holidays
• Hybrid working (work from home up to 60% of your time)
• Private healthcare with Bupa  
• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)  
• Life assurance of eight times your basic salary  

• Income Protection

We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.

We welcome applications from candidates who are looking for flexible arrangements.  Many of our staff work flexibly including working part-time, staggered hours, and job shares.  We can’t promise to give you exactly what you want but we can explore what might work best for both sides.

Follow this link to see what life is like at the FCA - Life at the FCA

Application Support

We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.

Useful Information and Timeline

• This role is graded as Senior Associate
• Advert Closing Date: 19th October
• CV Review/Shortlist: 20th and 21st October
• Case study/Competency Based Interview: Week commencing 27th October
• This role is graded as Senior Associate
• Advert Closing Date: 19th October
• CV Review/Shortlist: 20th and 21st October
• Case study/Competency Based Interview: Week commencing 27th October

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time. 

Got A Question?

If you are interested in learning more about the role, please contact: 

Riley Fox at Riley.fox@fca.org.uk

Applications must be submitted through our online portal. Applications sent via email will not be accepted.