Customer Onboarding Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

ISI Software, part of the Fullsteam organization, is a leading provider of business management and billing software solutions for the fast lube industry, which focuses on quick oil changes, maintenance services, and related automotive services. ISI's software is specifically designed to address the unique needs of businesses, helping streamline operations, increase efficiency, and improve customer service. 

Pacific time zone hours. You must be available to work a flex schedule that includes nights and weekends per client needs.

Job Summary

Assist the onboarding team in helping new and existing customers get started with our SaaS product. This role focuses on providing support during the onboarding process, answering customer questions, and ensuring a positive experience. You will work closely with team members and follow established processes to help customers understand and use our product effectively.

Duties And Responsibilities

• Support the onboarding process by assisting with setup tasks and guiding customers through basic steps.
• Respond to customer questions and provide clear, accurate information about product features.
• Help prepare and share training materials, guides, and resources for customers.
• Work with team members to ensure a smooth and consistent onboarding experience.
• Document common questions and solutions to improve internal knowledge and customer resources.
• Assist in scheduling and coordinating onboarding sessions or webinars.
• Escalate complex issues to senior team members or your supervisor when needed.
• Contribute feedback to help improve onboarding processes and resources.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.