Foreclosure Manager - Mortgage

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Regular Or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please Review The Following Job Description:

The Foreclosure Manager is responsible for managing complex processes including but not limited to processes with significant financial, regulatory, and reputational impacts in Foreclosure. This includes ownership of letters, referrals, case management, FC bids, sales and credit reporting. The Foreclosure Manager also hires, trains, directs, and works with Foreclosure teammates to ensure policies and procedures are efficiently and properly executed.
Managing the default process
Understanding investor and agency guidelines (Fannie Mae, Freddie Mac, FHA, VA, USDA)
Overseeing foreclosure attorney’s and ensuring compliance with state and investor guidelines
Identifying and addressing process gaps, risk, and compliance issues
Experience in leading an onshore and offshore team, driving performance, and improving operational workflows.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 

List the major responsibilities generally associated with the role (5-7 major responsibilities with no more than 10) that an incumbent in this job is expected to accomplish.  Please use numbers to separate each distinct responsibility.  

1. Ensure adherence to all governing servicing SLAs, regulations and investor/insurer requirements related to foreclosure processes.
2. Provide thought leadership and expertise in standard compliance and quality concepts, practices, and policies.
3. 3. Direct and lead teammate development and engagement.  Make recommendations for teammates regarding employment, training, career and professional development, performance evaluations, salary changes, promotions, transfers and terminations within established policies and guidelines.
4. Deliver direction for the development of the necessary standards and procedures while working with the teammates to identify and recommend enhancements and solutions, as well as continually evaluating alternative controls and methodologies to ensure effective risk management.
5. 5. Execute on operational performance metrics that support profitability, quality, and growth goals.  Manage expenses in accordance with annual profit plans and budgetary goals. 
6. 6. Establish and maintain strong working relationships with the other lines of business within Mortgage Servicing, internal Risk partners, along with external vendor, attorney, and agency contacts.
7. Analyze audit results from internal and external sources; design remediation plans, compile supporting documentation, and implement changes to address findings.
8. Communicate in a timely manner adverse issues or trends to senior management and other lines of business/stakeholders along with recommended solutions.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. 1. Bachelor’s degree, ten or more years of experience in Mortgage Servicing, Default, or Finance, or equivalent education or experience
2. A minimum of eight years in a management position
3. Extensive knowledge of Freddie Mac, Fannie Mae, FHA, VA, and USDA servicing guidelines
4. Proficiency with the Mortgage Servicing Platform (MSP) application
5. Experience working with vendors and attorneys including conducting reviews of SLA’s and scorecards, evaluating contracts, and remediation of performance issues
6. Proficiency in writing and editing procedure documents; ability to fully document processes and ensure procedures remain up to date as requirements change
7. Experience participating in audit reviews; pulling supporting documents, identifying root causes of findings, and redress issues
8. Expertise in the creation and delivery of presentations to upper management
9. Strong interpersonal, time management, and organizational skills.
10. 10. Ability to work in a constantly changing and fast-paced environment.

Position is 4 days in office/1 day remote.

Preferred Qualifications:

1. Competency in creating ad-hoc reports including knowledge of query writing
2. Project management experience

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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