CMDB Analyst

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Regular Or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please Review The Following Job Description:

Governs the Configuration Management Database (CMDB) which supports all IT Service Management functions. This role would require strong data analytic skills, the ability to persistently request data from teammates who own the different Configuration Item (CI) classes, and administrative capabilities to document processes and controls.

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

This position will be office-centric 4 days a week in one of the listed Truist hubs.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 
1. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for moderately complex issues.
2. In this capacity, performs programming and debugging activities.
3. Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
4. Analyzes and observes trends with technical issues and provides input to developing long-term improvements.
5. Documents all relevant end-user interactions and steps taken to resolve incidents.
6. Has occasional contact with end-users.
7. Communicates status of issue resolution to internal customers.
8. May engage and manage external vendors.
9. Applies an understanding of key business processes and practical experience to solve a range of straightforward problems.
10. Analyzes possible solutions using experience, judgment and precedents.
11. Works under moderate supervision.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's degree and two years of experience in application support or development or an equivalent combination of education and work experience.
2. Knowledge in information systems and ability to apply that knowledge in practice.
3. Ability to manage competing priorities.
4. Ability to solve problems in straightforward situations by analyzing possible solutions using experience, judgment and precedents.
5. Experience participating in IT projects.
6. Ability to communicate complex information in straightforward situations.

Preferred Qualifications:
1. Bachelor's degree and three years of experience.
2. Banking or financial services experience.
3. Knowledge of one or more of the following: Data Warehousing, multi-dimensional database, Excel (data comparison)
4. ServiceNow experience – CMDB layers and reporting
 

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting
Frequently (25% - 50% of the time)
Lifting
Up to 25 lbs.
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Up to 25%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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