Customer Care Representative

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day In The Life

Medtronic is a market leader, and our expanding portfolio delivers measurable clinical and economic value – and opens doors. With a passion for helping patients and a commercial mindset, you will make a significant difference together with Medtronic! Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations.

Bold thinking. Bolder actions. We are Medtronic.

Our Customer Care and Supply Chain team is the main point of contact for all Medtronic customers – patients, healthcare professionals, hospital administrators, buyers, group purchasing organizations; including Medtronic sales and marketing; service support teams. We are responsible for delivering exceptional customer experience and providing quality support services for our business partners to maximize value within the organization.

Responsibilities may include the following and other duties may be assigned:

• Solid understanding of transactional and general SAP activities, Salesforce.com, Sharepoint, etc. 
• Processes standard purchase orders from all internal and external customers via phone, fax, email, hand delivered, and system generated, into the SAP order entry system for shipment and invoicing
• Responsible for data management, archiving and updating of purchase order, emails and customer information 
• Manages purchase order recognition, sorting, recording and distribution
• Performs unclean and same day order entry analysis;
• Executes and troubleshoots Supply Chain transactions using SAP and other tools in order to perform day-today activities
• Performs Inventory Sharing within the region
• Handles and coordinates urgent overnight deliveries, returns and replacements 
• Performs Backorder/Backlog Management activities such as demand matching, checking of inventory, and allocation of stocks
• Responsible for orders to be received at the warehouse for next day delivery 
• Drives and maximizes revenue recognition within the assigned hospital and customer orders. 

Required Knowledge And Experience:

• Completed at least 2 years in College, Vocational, or Bachelor’s Degree in any field 
• Minimum 4 years related experience. Fresh graduates with high learning agility may be considered 
• Proficiency in SAP R/3, MS Office Tools – MS Outlook; Excel, Word, Share point, SFDC
• Some out of hours work will be required

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here