Senior User Experience Researcher

This position is designated as a hybrid role based out of our headquarters near Portland, Oregon. The current expectation is for employees to work onsite four days per week, subject to change based on business needs. This in-office requirement may be adjusted at the discretion of the company.

About The Position

The eCommerce team powers our US and Canada Columbia.com sites as well as our Customer Care Center. From merchandising and marketing to product management and technology, the consumer is at the center of everything we do. And, the eCommerce team is known for the relentless improvement of the customer experience-always striving for a better, faster, easier experience.

The Senior User Experience (UX) Researcher on the eCommerce Consumer Experience team delivers consumer/user insights that lead to demonstratable business value. This role is responsible for coordinating and designing qualitative and quantitative behavioral and consumer opinion research that supports eCommerce activities and supports driving the best digital experience for our consumers.

How You’Ll Make A Difference

• Design and execute research studies, including hypothesizing issues to plan, conduct and analyze consumer behavior. Synthesize data from multiple sources to tell a holistic story about consumers shopping experience across time and multiple devices. 
• Communicate insights to the design team on consumer behavioral trends, attributes, and profiles. Work with stakeholders to understand consumer experience improvement opportunities. Present findings and recommendations to large groups, both internally and externally.
• Partner with the User Experience and IxD (Interaction Design) to translate research results into design recommendations that resolve customer struggle points and increase online conversion.
• Participate in research review sessions, receiving and providing feedback on UX deliverables to ensure correct outcomes. 
• Contributes to the development of a research insights library so that current consumer experience insights can be catalogued and distributed. 
• Use observability tools to identify .com pain points and site health.

You Are

• Proficient in qualitative and quantitative data analysis, remote testing, testing mobile interfaces, card sorting, survey evaluation, and heuristic evaluations.
• Knowledgeable in observability tools such as Fullstory, Figma, Proto, and Quantum Metric.
• Experienced with Web Analytics, eCommerce domains and Agile and Lean Product Development practices.
• Able to work collaboratively and independently with minimal supervision.

You Have

• Bachelor’s degree in Human-Computer Interaction, Human Factors, Interaction Design, Cognitive Psychology, Cognitive Science, or related field, or combination of equivalent education and experience.
• 5-8 years of experience in user research and usability analysis.
• Proven track record executing usability studies to elevate customer behavior across time and device in the digital space.
• Superior verbal and written communication and presentation skills to communicate clear, concise findings and actionable recommendations to designers, technologists, project managers, and executives.
• Ability to translate business requirements into interaction requirements for technical team.
• Proven knowledge and experience with a wide variety of qualitative and quantitative research methods.
• Knowledge of statistical analysis and experience with software applications, web applications, web sites, responsive sites & native mobile apps.

#Li-Dr1#Hybrid

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company. 

Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities. https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf. If you need reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter.At Columbia Sportswear Company, we’re proud to offer regular full-time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. Our benefit programs contribute to overall employee well-being by aligning those programs with the fundamental elements of well-being: physical, social/emotional, financial, career and community. Benefits that can protect your family’s financial future and help you save money through our 401k plan plus a generous company match. Columbia offers medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account, and an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services). In addition, Columbia offers EAP + which is free and confidential 24/7/365 counseling services. We have extensive wellness benefits, employee discounts and a generous time off program available.If you need an accommodation/adjustment to successfully complete and submit your application, please reach out to AskHR@columbia.com with the Subject: Applicant Assistance Requested.