Service Desk Manager Sweden

Are You Passionate About Developing People, Delivering Best-In-Class End User Support, And Acting As A Bridge Between Business And It?

About The Role

You will be responsible for a team of 14 Service Desk analysts, located in Stockholm, Gothenburg and Sundsvall, who are assisting our end-users with technical support through multiple channels. In this role you will be playing an active role in providing trust in all aspects of IT. You ensure that your team has everything they need to perform at their best: clear objectives; personal growth; development plans; one-on-one coaching; and a working environment that encourages excellence.

The most important target is overall customer satisfaction, and this is driven by a competent team, knowledge development, curiosity, and a drive to improve processes. In this role you will also manage IT-equipment for all users in Sweden including budget responsibility. This will require great communication skills and good dialogue between department heads such as Facility Services and Device Services

About The Team

As a Manager of Service Desk Sweden, you will lead an IT unit of 14 persons in three different locations, delivering best-in-class end user support to all If employees in Sweden. In the role you will report to the Head of Service Desk and take an active part in the If Service Desk management team.

Who Are You?

You are a leader and passionate about developing your team towards our common goals and improving our performance continually. It’s beneficial if you have experience from a Service Desk function and have knowledge on workstations, end-user services. You have experience and/or interest in developing processes within ServiceNow.

You’Ll Also Have:

• Leadership Experience

• Strong technical understanding of IT environments and end-user services
• Hands-on experience with ServiceNow for process development and service improvement
• Manage, coordinate and contribute to any initiative/project that seeks to remove impediments, increase flow, reduce friction and improve communication between all types of involved parties
• Strong ability to prioritize and to work effectively under high pressure
• Strong communication skills (Swedish and English)
• Previous IT Service Desk experience is a plus
• Work location: Solna, Bergshamra, some travelling in the Nordic countries may be required
• Form of employment: The position is permanent
• Strong ability to prioritize and to work effectively under high pressure
• Strong communication skills (Swedish and English)
• Previous IT Service Desk experience is a plus
• Work location: Solna, Bergshamra, some travelling in the Nordic countries may be required
• Form of employment: The position is permanent

Additional Facts And Recruitment Process

Application deadline: October 19, 2025. We will review applications before the deadline, so don’t wait to get yours in!

For more information, please contact the hiring manager Rikard Pettersson, Head of Service Desk, +46 73562 6525, Rikard.Pettersson@if.se

We look forward to your application!