Medical Records Clerk

Job Description:

• Job Title: Medical Records Clerk

Location: Springfield, MO

• Department: Compliance & Integrity

Employment Type: Fulltime

Job Summary:
Join our dynamic team as a Medical Records Clerk, where you will be essential in ensuring timely responses to medical records requests. By upholding the mission and values of our organization, you will contribute to a culture of service and care. You’ll be the point of contact for external requestors and third-party vendors, providing excellent customer service while ensuring compliance with organizational policies. If you have strong communication skills, a keen attention to detail, and a passion for helping others, we want you on our team!

In this role, you’ll facilitate the smooth operation of medical record requests and help foster effective communication within the team and with external stakeholders.

This Position Offers…

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:

• Review record requests for necessary elements and determine the appropriate response.
• Return all phone calls, voicemails, and emails within one business day of receipt.
• Coordinate fulfillment of requests with third-party vendors as appropriate.
• Provide assistance to third-party vendors with policy and procedure questions.
• Fulfill tracking of internal requests according to policy.
• Deliver prompt and excellent customer service to team members as well as external requestors.
• Monitor third-party vendor performance to ensure compliance.
• Ensure timely delivery of records to the appropriate party.
• Appear in court if requested or required.
• Complete other duties as assigned.

Education, Experience, And/Or Credential Qualifications:

• High School diploma or equivalent.
• Graduate from an accredited college or university with an Associate’s Degree in Health Information Management preferred.

Additional Qualifications:

• Successful completion of background check including criminal record, driving record, abuse/neglect, and fingerprint check.
• Completion of New Hire Orientation at the beginning of employment.
• All training requirements including Relias at the beginning of employment and annually thereafter.
• Current driver’s license, acceptable driving record, and current auto insurance.

Physical Requirements:

• ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up to 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shifts.
• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli Is On A Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Brightli is a Smoke and Tobacco Free Workplace.