Trainee Community Transport Operations Officer

Our you our next administration legend! Join our passionate team at Community Accessability, a leading provider of transport, aged care, and NDIS services across Victoria.

We are currently seeking a highly motivated and detail-oriented Trainee Community Transport Operations Officer, to join our team and contribute to our mission of enhancing the well-being of the communities we serve. If you are a great team player and would like to learn more about the transport industry, we want to hear from you!

All trainee's will undertake a certificate III in Business while learning practical, on the job skills.

Key Responsibilities:

As the Trainee Community Transport Operations Officer, you will play a vital role in learning all aspects of our transport services. Your key responsibilities include:

Customer Service Excellence:

Provide the best customer service, ensuring our clients receive the highest level of care and satisfaction.

Scheduling And Resource Allocation:

Learn to create and prepare schedules to optimise staff and fleet resources, ensuring shifts are adequately filled to meet client care requirements.

Daily Tasks And Administration:

Undertake daily tasks and general administration duties to support the smooth operation of our community transport services.

Compliance Adherence:

Ensure strict adherence to compliance requirements in all operational activities.

Problem Resolution:

Proactively address scheduling conflicts, unexpected staff absences, and other issues to minimise disruptions to client care.

Client And Staff Satisfaction:

Monitor and address client and staff feedback to enhance the scheduling and rostering experience, ensuring high client satisfaction and staff morale.

Documentation:

Maintain accurate records and documentation of all scheduling activities and client interactions for auditing and compliance purposes.

Continuous Improvement:

Learn how to identify and implement improvements in rostering and scheduling processes to enhance efficiency and improve overall service delivery.

Team Collaboration:

Collaborate with other team members and managers to ensure a holistic approach to client care and staff well-being.

Key Selection Criteria:

To excel in this role, you should possess the following knowledge and skills:

• Outstanding Communication - Have the ability to talk to people from all walks of life.
• Diversity and Inclusion - Ability to relate to individuals from diverse backgrounds and cultures.
• Effective Collaboration - Work well in the team environment.
• Organisational Skills - Utilise office programs to effectively manage your time.
• Technical Proficiency - Proven expertise in using Microsoft Office suite and various computer software applications.
• IT Proficiency: - Highly proficient in IT and/or willing to learn.

What We Offer:

• Access to salary packaging, meal, and entertainment benefits - up to $15,900 per year tax-free, as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits
• Fitness passport offering discounted gym membership
• Blue light card ffering discounts at stores such as Woolworths, The Iconic, City Beach, BWS and more.
• Wages - As per the National Training Wage (Miscellaneous award)

Requirements For The Role:

• Police check
• Working with Children Check
• Current Driver's license

Community Accessability is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Positions close Friday 18th April 2025.