Public Sector Business Manager

Job Title

Public Sector Business Manager

Job Description Summary

Job Description

Cushman & Wakefield is a market-leading advisor to the Public Sector, including government bodies, educational institutions, and health organisations. These organisations operate under strict regulatory frameworks and public scrutiny, requiring a strong emphasis on compliance, transparency, and value for money.

Given the complexity of this sector, it's vital that our work is managed by those with a deep understanding of public sector requirements and client relationship management (CRM). The Public Sector Group is responsible for ensuring this through oversight, support, and the implementation of strategic initiatives.

Core Responsibilities

Framework Management

• Manage workflows and opportunities via public sector frameworks
• Support the business in securing new framework appointments and renewals
• Maintain live trackers of opportunities and submissions
• Act as first point of contact for framework enquiries via the central mailbox
• Provide guidance on bid processes, compliance, and document submissions
• Support contract assurance, including maintaining schedules, ensuring key dates are monitored, and assisting with audits and reporting
• Manage framework portal logins, passwords, and notifications

Social Value Support

• Prepare social value statements for proposals and bids
• Collate data from C&W’s internal social value initiatives
• Support teams in aligning with client social value requirements, a key evaluation criterion in many tenders

Operational Support to the Public Sector Group

• Provide support across four key pillars: central government, local authorities, health, and education
• Liaise with senior managers and CRM leads to ensure consistency and compliance
• Assist with internal processes including document management, policy updates, invoicing, and reporting
• Respond to contract and framework-related queries
• Ensure contractual compliance (e.g. insurance, security, policy updates)
• Support internal commissioning, invoicing, and audit processes
• Maintain client-specific SharePoint sites and documentation
• Provide regular and ad-hoc management information (MI) returns
• Provide support across four key pillars: central government, local authorities, health, and education
• Liaise with senior managers and CRM leads to ensure consistency and compliance
• Assist with internal processes including document management, policy updates, invoicing, and reporting
• Respond to contract and framework-related queries
• Ensure contractual compliance (e.g. insurance, security, policy updates)
• Support internal commissioning, invoicing, and audit processes
• Maintain client-specific SharePoint sites and documentation
• Provide regular and ad-hoc management information (MI) returns

Example Responsibilities (Framework And Crm Support)

Qualifications

• A-Levels Or Equivalent

• Degree-Level Education

Experience & Knowledge

• Strong understanding of business development, client account management, or marketing

• Proposal Writing Experience

• Public sector procurement or governance understanding
• Familiarity with framework contracts or reporting requirements

Technical Skills

• Proficient in MS Word, Excel, PowerPoint, Outlook, and general internet tools
• Able to manage and analyse data, create trackers, and develop concise reporting outputs
• Comfortable working across document portals and CRM systems

Personal Qualities

• Strong communicator, both written and verbal
• Highly organised with excellent time management
• Commercially aware with a collaborative, team-first approach
• Comfortable managing deadlines and working under pressure

INCO: “Cushman & Wakefield”