Technical Training Manager

iFIT’s vision is to create the world's most holistic health and fitness platform, integrating all elements of health—physical fitness, mental health, nutrition, and active recovery—into a seamless interactive experience. We develop proprietary software and hardware that learns and adjusts to the habits of each person, delivering immersive content that guides them on their individual fitness journey.

We are currently seeking an experienced and dynamic Technical Training Manager to join our team.

Role Commitments:

• Lead the strategy, design, and execution of training programs across residential and commercial fitness service operations
• Design and deliver enablement content for internal support agents, BPOs, 3rd-party service technicians, installers, and distributors
• Own the training lifecycle for product rollouts, process updates, and service transitions
• Translate complex technical topics into engaging, effective learning experiences through multiple modalities

Essential Duties And Responsibilities

• Training Leadership & Delivery:

• Develop and implement training programs for in-house agents, BPO partners, and third-party vendors
• Enable technical field teams with detailed diagnostics, parts replacement, and repair content
• Drive consistent onboarding and certification experiences for distributors and installers
• Deliver training through a blended learning approach including LMS modules, hands-on workshops, ride-alongs, and remote sessions

• Instructional Design & Content Development:

• Create and maintain technical documentation, onboarding guides, certification paths, and video walkthroughs
• Ensure all materials are aligned with up-to-date product specifications, warranty policies, and service procedures
• Tailor content to residential vs. commercial products and varied customer segments

• Distributor & Installer Enablement:

• Manage onboarding and certification for partners, ensuring adherence to setup standards, safety protocols, and brand requirements
• Collaborate with Field Ops and Product teams to scale training for new market launches

• Program Management & Execution:

• Lead cross-functional training initiatives tied to product rollouts and service model changes
• Track program performance through key metrics (completion rates, knowledge assessments, performance impact)
• Oversee logistics for training events, field shadowing, and technical simulations

• Cross-Functional Collaboration & Stakeholder Engagement:

• Partner with Product, Engineering, Customer Experience, and Field Service teams to align training with operational needs
• Act as a global liaison for BPO partners and international accounts
• Collect learner and field feedback to drive continuous improvement
• Actively engage in remote team meetings (on-camera required)
• Maintain documentation and version control for training content
• Uphold iFIT brand and service standards in all training materials
• Education and Basic Qualifications

• Team Participation & Standards:

• Develop and implement training programs for in-house agents, BPO partners, and third-party vendors
• Enable technical field teams with detailed diagnostics, parts replacement, and repair content
• Drive consistent onboarding and certification experiences for distributors and installers
• Deliver training through a blended learning approach including LMS modules, hands-on workshops, ride-alongs, and remote sessions
• Create and maintain technical documentation, onboarding guides, certification paths, and video walkthroughs
• Ensure all materials are aligned with up-to-date product specifications, warranty policies, and service procedures
• Tailor content to residential vs. commercial products and varied customer segments
• Manage onboarding and certification for partners, ensuring adherence to setup standards, safety protocols, and brand requirements
• Collaborate with Field Ops and Product teams to scale training for new market launches
• Lead cross-functional training initiatives tied to product rollouts and service model changes
• Track program performance through key metrics (completion rates, knowledge assessments, performance impact)
• Oversee logistics for training events, field shadowing, and technical simulations
• Partner with Product, Engineering, Customer Experience, and Field Service teams to align training with operational needs
• Act as a global liaison for BPO partners and international accounts
• Collect learner and field feedback to drive continuous improvement
• Actively engage in remote team meetings (on-camera required)
• Maintain documentation and version control for training content
• Uphold iFIT brand and service standards in all training materials
• Education and Basic Qualifications
• Act as a global liaison for BPO partners and international accounts
• Collect learner and field feedback to drive continuous improvement
• Actively engage in remote team meetings (on-camera required)
• Maintain documentation and version control for training content
• Uphold iFIT brand and service standards in all training materials
• Education and Basic Qualifications

Qualifications

• 5+ years of experience in technical training, customer service enablement, or field operations—ideally in fitness, health tech, or consumer hardware
• Proven ability to design and deliver training for distributors, installers, and 3rd-party vendors
• Strong background in instructional design, adult learning principles, and evaluation methodology
• Experience with service and CRM systems (Salesforce preferred)
• Skilled in LMS administration and training tools (Inspire360 or equivalent)
• Excellent communication, facilitation, and stakeholder management skills
• Ability to travel domestically and internationally as needed

Preferred Qualifications

• Project management certification (e.g., PMP, Agile, Six Sigma)
• Experience working in high-growth or startup environments
• Familiarity with international service models and compliance standards