Customer Service Manager

About Us

The Hallett Group is a privately owned South Australian company and one of the leading suppliers of building and construction materials in South Australia.

We are on a mission to be dominant in our industry by being the very best at what we do. We recruit the most talented, collaborative and innovative people in the industry and foster a continuous learning culture to ensure we remain at the top of our game. We are an agile, diverse and growing business, but our people are what make Hallett Group such a great place to work.

The Role

We are looking for self-motivated, experienced Customer Service Manager to lead our service centre team. Reporting to the General Manager, Transport and Logistics you will manage the daily operations and administration functions of the service centre to ensure a positive customer experience. You will enjoy working across a range of projects where no two days are the same.

Essential Duties & Responsibilties

• Define and communicate customer service standards
• Provide ongoing training, coaching and support to enhance the skills and knowledge of the team
• Plan, prioritise and communicate work tasks ensuring targets are met or exceeded
• Build and maintain constructive relationships with internal stakeholders
• Manage customer issues or complaints ensuring a timely and effective resolution is achieved

Qualifications | Experience | Capabilities

• Demonstrated experience as a customer service manager leading a team
• Sound understanding of the building and construction industry (preferred)
• Intermediate MS Excel and Work skills
• Excellent communication and coaching, and an engaged leader
• Detail orientated with proven experience as a problem solver

Apply Now

To be considered for this position click “APPLY” now. Applications should include a resume and supporting cover letter.

To find out more about us visit: www.hallett.com.au

Hallett Group values diversity and is therefore uncompromising in pursuing an inclusive work culture. We are an Equal Opportunity Employer.