Senior Executive, Merchant Payments Support

If you are looking to excel and make a difference, take a closer look at us…

Overview:

The Merchant Payments Support Senior Executive provides essential daily operational support to the Merchant Payment team, fostering seamless collaboration with Account Relationship Managers (ARMs), Merchant Helpdesk, Merchant Business, terminal vendors, and other relevant channels to ensure efficient handling of payment and rental related tasks.

This role reports to the Head of Retail Operations (Card Operations).

Key Responsibilities And Accountabilities:

• Serve as a primary point of contact for all merchant payment inquiries. Provide prompt, precise solutions, including executing manual adjustments, processing refunds, and resolving payment failures and discrepancies.
• Ensure data accuracy by reconciling payments and performing system maintenance. Provide insightful analysis on payment statuses and efficiently escalate complex cases to management.
• Uphold operational excellence by strictly adhering to all regulatory and compliance standards. Drive continuous improvement by developing and refining Standard Operating Procedures (SOPs) and performance metrics to enhance service quality and efficiency.
• Proactively identify and escalate critical issues, such as system errors or operational backlogs. Foster robust cross-functional collaboration with Card and Merchant teams and support the bank's digital initiatives to automate core operations.

Requirements:

• Malaysian Citizen.

Education/Qualification:

• Diploma or Professional Degree in Finance, Commerce, or a related field is preferred.
• A minimum of 2 years of experience in an operations or processing role, preferably within the finance or banking sector.

Skills:

• Strong customer service skills.
• Highly motivated and effective in time-sensitive environments.
• Excellent verbal and written communication abilities.
• Microsoft Words, Excel and Powerpoint.
• Displays a strong work ethic and a proactive approach to problem-solving.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.