HR Vendor Management & Contract Support

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

• Job Title: HR Vendor Management & Contract Support

Job Level: P3

Location: EMEA

• Reports To:  Olivia Hovatter
• Employment Type: Full Time

Position Overview:

We are seeking a detail-oriented and proactive Vendor Management Specialist to support the ongoing oversight of global HR service providers. In this role, you will help monitor vendor performance, ensure compliance with contractual obligations, and contribute to continuous improvement efforts that enhance service quality and the overall employee experience. This position involves close collaboration with internal HR teams and external partners, requiring strong analytical, communication, and organizational skills.
 

Responsibilities:

• Establish and maintain effective mechanisms to monitor global HR service providers’ performance, ensuring adherence to SLAs and key customer experience metrics, with accurate and transparent SLA calculations.
• Monitor contractual thresholds (e.g., headcount volumes) to ensure compliance with obligations by both IRM and vendors across regions.
• Manage SLA credit tracking resolution to uphold vendor accountability.
• Oversee invoice processing and tracking, ensuring timely and accurate payments aligned with contract terms for applicable vendors.
• Own and lead vendor issue management, including root cause analysis, trending, and follow-up to drive continuous improvement in service delivery.
• Coordinate and facilitate cross-functional meetings involving HR business units and vendors worldwide to ensure alignment and effective communication.
• Facilitate and manage all aspects of vendor change processes, including contract amendments, scope modifications, pricing adjustments, and vendor transitions - ensuring proper documentation, governance, stakeholder communication and approvals
• Supports on-going Vendor Management  processes, ensuring due diligence is conducted based on vendor tiering and associated risk levels. 
• Partner cross-functionally during M&A activities to assess newly acquired vendors and contracts, collaborate on strategic decisions regarding vendor retention or termination, and coordinate with larger HR vendors to assess costs and ensure proper integration of employee populations.
• Provide regular oversight of global HR vendor program, including process monitoring, risk management, documentation maintenance, and adherence to internal governance standards.

The Ideal Candidate…

• Demonstrated ability to listen critically to customers and HR service delivery partners, showing empathy and responsiveness to their needs and concerns.
• Exceptional attention to detail and a proactive approach to driving continuous improvement, with a focus on delivering a simple, streamlined employee and customer experience.
• Strong problem-solving abilities combined with excellent interpersonal skills; proven capability to influence and build effective relationships across diverse stakeholder groups, including Global Third-Party Risk, Privacy, and Information Security teams.
• Highly detail-oriented with a willingness and capability to work hands-on, including developing and implementing new processes from the ground up.

• English Proficient Required

What We Offer

• Ability to work remote
• Competitive compensation and benefits package
• Total Rewards to support your career and wellbeing 
• Professional development and growth opportunities

Category: Human Resources